Adobe Community: Problems with XDCAM EX Footage

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Problems with XDCAM EX Footage

May 21, 2012 2:00 PM

Tags: #cs6 #xdcam #ex-1 #ex-3

Hello

I recently upgraded to Premiere CS6, and in CS6 opened a version of a project I'd started in CS5.5.2. I'm working with XDCAM EX footage, editing natively. I'm working with Mac OS 10.7.4, 2010 Mac Pro, NVIDIA QUADRO 4000.

When I play my there are tearing artifacts across many of the clips, and there weren't any in the CS 5.5.2 version. I opened the project in CS 5.5.2 and the same sequence plays fine.

I've tried cleaning the media cache, trashing my preferences, repairing my disk permissions, and creating a new project in CS6 and importing my sequences into it. Same problems.

I've also had some clips go offline mysteriously, when I try reconnecting (in 5.5.2) I get an error saying there are no video or audio streams and it can't re-connect. The clips play fine in VLC player. But, if I boot from the clone of my OS drive that I created before upgrading to CS6 I don't get any offline clips.

Any suggestions?

Thanks!

Gerry

Gerry Curtis

savasanafilm.com

http://digitalkilnstudios.com

Message was edited by: digitalkiln

30331 Views 168 Replies Latest reply: alextheshoe, Oct 3, 2012 9:27 AM

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1. Jim Simon,

May 21, 2012 2:00 PM in reply to digitalkiln

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Do you see the tearing on export, or only inside of PP?

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2. jstrawn,

May 21, 2012 2:06 PM in reply to Jim Simon

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Gerry, if you have some short clips, would it be possible for you to send me one of your problematic source files? If so, please send me a personal message and I will send you my contact info.

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3. digitalkiln,

May 21, 2012 2:22 PM in reply to jstrawn

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PM sent. Thanks!

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4. digitalkiln,

May 22, 2012 3:10 PM in reply to Jim Simon

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Hey Joe,

The tearing shows in Premiere and when exporting.

Thanks!

Gerry

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5. jstrawn,

May 22, 2012 5:48 PM in reply to digitalkiln

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I've downloaded your file now and will take a look at it tomorrow and let you know what I find.

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6. jstrawn,

May 23, 2012 8:14 AM in reply to jstrawn

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No playback problems for me. Attached is a screenshotof what I ma seeing. I also placed my system summary window in the upper left so you can see that my hardware is... pretty similar to yours.
-James

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7. Jim Simon,

May 23, 2012 8:17 AM in reply to digitalkiln

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The tearing shows when exporting.

OK.

How are you viewing that export? On the computer? Or did you make a DVD/Blu-ray?

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8. davidbeisner2010,

May 23, 2012 10:31 AM in reply to digitalkiln

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Probably not very helpful to you, but I just finished editing a 3 hour program using XDCAM-EX footage and had no issues in playback or export...

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9. digitalkiln,

May 23, 2012 1:20 PM in reply to davidbeisner2010

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Hey James,

Here's what I'm seeing in CS5.5.2, plays back fine:

Here's the same frame sequence in CS6, you can see the tearing across her mouth:

I have another CS6 Project with XDCAM EX files and this problem isn't happening. When CS6 imports the files does it create any other types of files that might be corrupted?

Thanks,

Gerry

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10. Jim Simon,

May 23, 2012 3:07 PM in reply to digitalkiln

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Looks like you're only seeing it on the computer. Don't do that. Burn a DVD or Blu-ray to judge.

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11. digitalkiln,

May 23, 2012 3:25 PM in reply to Jim Simon

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Hi Jim,

I'm seeing the glitch on the computer, external monitor and upon export.

Thanks,

Gerry

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12. jstrawn,

May 23, 2012 3:59 PM in reply to digitalkiln

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At first I couldn;t even see the difference in your screenshot, bu tthen I noticed it... right there at the mouth... and that's all throughout the clip?

I wish I could be of more help but I just can;t repro anything at all.. I'll post back if I start seeing anything like that.

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13. Jim Simon,

May 23, 2012 4:04 PM in reply to digitalkiln

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and upon export.

OK, but we're back to the same question. What export and how are you watching it?

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14. digitalkiln,

May 23, 2012 4:27 PM in reply to Jim Simon

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Hey James,

It's not a constant line, sometimes it's rectangular boxes.

Jim: The glitches show while playing or pausing the sequence or clip in Premiere CS6 and if exporting to a file. Everything works fine in CS5. It's not a matter of encoding it wrong or not viewing it correctly, CS6 is adding glitches to the clip that aren't there in CS5.

Thanks,

Gerry

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15. Jim Simon,

May 23, 2012 5:00 PM in reply to digitalkiln

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Wow, I didn't really think it was that difficult a question. Asked twice, ignored twice.

As you wish.

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16. digitalkiln,

May 23, 2012 5:17 PM in reply to Jim Simon

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Hi Jim,

I exported it to an h264. No reason to send to bluray, this is for web. If I export an h264 out of CS5 the glitches don't happen. What are you trying to test for/eliminate?

Thanks,

Gerry

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17. davidbeisner2010,

May 23, 2012 5:22 PM in reply to digitalkiln

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I don't know the specifics of what Jim is driving at, but I do know that
different things happen upon export for disc, and if the problem is not
present on the disc, it'll help narrow down what the problem could be...

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18. digitalkiln,

May 23, 2012 5:45 PM in reply to davidbeisner2010

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HI David,

I exported an H264, if I authored a bluray from the h264 it will still have the glitches, I think that possiblity can be safely eliminated.

Thanks,

Gerry

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19. daveljw,

May 24, 2012 4:42 PM in reply to digitalkiln

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I am having the same exct problems. We have the Sony XDCAM EX camera using the mp4 files. No problems with cs5.5 only with CS6. What gives? Any help from anyone.

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20. Carl Schuurbiers,

May 30, 2012 7:01 AM in reply to digitalkiln

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Same problem here. Visible on computer monitor AND on external monitor.
Haven't tested rendering yet. Included a screenshot:
Mixed timeline with XDCAM HD422 from Sony PDW700 and XDCAM EX from Sony EX3. (all footage 1920x1080i)
Blackmagic 1080i uncompressed timeline.

Single frames like this appear in the footage, artefacts not always in the same place, seems like something goes wrong when the footage is decompressed. This occurs only in the XDCAM EX (mp4) footage, XDCAM HD422 (most of the sequence) is all fine. The XDCAM EX footage itself is of course fine, and plays back normally in v5.5.

The artefact looks different in the source monitor, when viewing footage in the source monitor, somehow it takes the external signal a second or so to display interlacing. After a second or so, the artefact is sometimes in another place or disappears alltogether. Re-importing doesn't help.

Yuk...

Mac Pro Mid 2010
24GB RAM
internal Raid0 with 2 drives
Blackmagic SDI
Nvidia Quadro 4000 Mac
Cuda driver 4.2.7
Mac OS 10.7.4
Pr 6.0.1

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21. davidbeisner2010,

May 30, 2012 7:07 AM in reply to Carl Schuurbiers

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Hmm… perhaps its only from the Sony cameras? I’m using a JVC GY-700 that
shoots to XDCAM-EX, and with 1080i .mp4 wrapped footage I’ve not seen any
problems…

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22. Carl Schuurbiers,

May 30, 2012 8:55 AM in reply to Carl Schuurbiers

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BTW: "Strange" behaviour when viewing in source monitor due to the fact that it was set to 1/2 resolution and 1 field only for playback. Brand new install, did change that for the program monitor, but not for the source. The bad news is that these artefacts indeed also show up in rendered material.

Filed a bug report, hope they fix this soon! (hopefully a bit sooner than that XDCAM HD audio bug in 5.5...)

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23. digitalkiln,

May 30, 2012 1:36 PM in reply to Carl Schuurbiers

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Hey Carl,

Looks like we're experiencing the same issue, unfortunately. Hopefully the Adobe folks can figure this out.

Cheers,

Gerry

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24. Rodiers,

May 30, 2012 2:02 PM in reply to digitalkiln

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I have the same problem with C300 footage.

grts

Phil

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25. digitalkiln,

May 30, 2012 2:14 PM in reply to Rodiers

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Phil,

That's too bad. Are you Mac or PC? Perhaps you could include your basic setup to help the Adobe team narrow this down. Seems like a Mac issue so far.

Thanks!

Gerry

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26. Carl Schuurbiers,

May 31, 2012 6:45 AM in reply to digitalkiln

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Hi Gerry,

Yep, looks like it. I really hope they can do something about it soon. Crazy situation with these bugs. XDCAM HD has this annoying audio bug in Pr5.5, and in Pr6 it finally works normally. XDCAM EX was ok in Pr5.5 and is broken in Pr6. So with a mixed HD/EX format timeline, there's always something that doesn't work as it should. One starts thinking about transcoding the whole lot anyway :-(

So here we are, eagerly awaiting Pr6.0.2.....

Cheers,

Carl.

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27. MattinHD,

May 31, 2012 10:43 AM in reply to Carl Schuurbiers

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I am having the exact same issue. I actually called Adobe. All they could offer at that particular point was to make sure that my Quicktime was updated and that I had downloaded CS6.1. It is beyond frustrating. I am also using an XD Cam. The tears show up in different places. It happens in AE too. I renedered the clip out and the artifacts were still present. I am about ready to send it back. The artifacts are not present in CS5.5.

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28. MattinHD,

May 31, 2012 10:44 AM in reply to MattinHD

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P.S. I am also on a MAC.

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29. digitalkiln,

May 31, 2012 12:35 PM in reply to MattinHD

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Carl,

In the past 6 months working with PP I've asked myself the same question about transcoding many times, haha. I guess the extra cost of the NVIDIA Quadro 4000 makes me feel like I need to get my money's worth for Mercury Playback.

MattinHD,

Thanks for taking the time to post, this will help bring this to Adobe's attention as a serious problem. There are a lot of us who are professional users that don't spend a lot of time posting on forums, etc, and it's important for our voices to be heard.

Cheers,

Gerry

https://vimeo.com/gerrycurtis

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30. Roddy Mc,

May 31, 2012 1:14 PM in reply to digitalkiln

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Ok to heighten fear this is also prevalant on PC CS5.5 AND CS6.01. Complete reinstal and update with updating quicktime to latest version has NOT solved the issue.
As posted earlier Im getting these errors from Canon XF100 and XF300 cameras. The XF300 is worse with pixelated frames that render out on finals. Another issue is a random frame pops in now and again from a second earlier or later? Here is video snap shot evidence.
I have tried editing a different project in CS5.5 with HDV 50i footage from XF100 and XF300 and getting same errors regularly especially in multicam. I have noticed that if I elongate the clip the error dissapears so I think seems more prevalant near cuts on short clips?

THIS NEEDS FIXING ASAP we have businesses to run!

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31. Carl Schuurbiers,

May 31, 2012 1:01 PM in reply to digitalkiln

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Some more screenshots, maybe one can see better what is happening here:

In this case the "tear" happened twice in one frame:

and a closeup of the place where it goes wrong:

and the other place, a bit lower to the right of the wheel:

Looks like some data corruption happening somewhere on the way? It occurs in BOTH fields (1080i footage) at the same place in the frame. Screenshots were taken from the program monitor displaying both fields. Hope this helps Adobe people fixing it.

Are there any people working with XDCAM EX footage on a MAC that DON'T have this problem? Could they please they report their config, OS version etc.?

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32. Roddy Mc,

May 31, 2012 1:16 PM in reply to Carl Schuurbiers

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Same for me on PC for a working config. Im running on nowt till this is fixed, the only thing I can remember changing recently was my Nvideo Geforce 570 GTX drivers? maybe this is an issue.

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33. Carl Schuurbiers,

May 31, 2012 1:23 PM in reply to Roddy Mc

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Hi Roddy, just saw your post after I sent mine. So apparently it's not only a Mac problem. For me it seems that a lot of motion in the frame also has something to do with it? Is your footage progressive or interlaced?

I agree very much with your last remark:
Roddy Mc wrote:

THIS NEEDS FIXING ASAP we have businesses to run!

Cheers,

Carl.

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34. Roddy Mc,

May 31, 2012 1:25 PM in reply to Carl Schuurbiers

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interlaced hdv

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35. Roddy Mc,

May 31, 2012 2:05 PM in reply to Roddy Mc

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have you recently upgraded gfx drivers?
my problems since gfx update geforce 570 gtx.

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36. Carl Schuurbiers,

May 31, 2012 2:40 PM in reply to Roddy Mc

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I haven't upgraded any drivers.

I just installed CS6 "on top of" CS5.5. Then took a project I was working on in Pr5.5.2 and opened it in Pr6.0.1, saved as a new version, started editing, and ran into the problem as described.

I can still open the original project in Pr5.5.2 and everything plays fine!

So to me it seems to be clearly a Pr6.0.1 issue.

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37. Roddy Mc,

May 31, 2012 3:23 PM in reply to Carl Schuurbiers

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Ok I have reinstalled drivers from past and tried it out on CS6. Firstly CS6 wouldnt allow me to run with mercury acceleration (cuda) enabled? so in my nvidea settings i wend to 3D settings and changed the acceleration mode to compatibility which got me in to CS6 with Cuda enabled using older drivers of the Geforce 570 GTX. Seems funny this card IS in the supported cards list just CS6 wont allow that driver has to be a recent driver to pass?

Anyhoo tried multiple goes at rendering a clip with an error and NO WAY HOSE, tried field order, blending different bitrates, with and without acceleration but the error is always there sometimes displaying differently but all ways there.

DEFO NEEDS FIXING.

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38. Trent Happel,

Jun 1, 2012 7:56 PM in reply to Roddy Mc

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I have been able to reproduce this issue, but so far only with XDCAMEX .mp4 files separated from their camera structured folders. For all of you that are having these issues, did you happen to modify the camera structured folders at all or remove the .mp4 file from the folders created by the camera? I am continuing to investigate and would appreciate anyone that can provide small sample files. You may PM me and I can send deatials on where to post files if you do not have a location to post files to.

Thank you.

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39. UlfLaursen,

Jun 1, 2012 9:51 PM in reply to digitalkiln

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digitalkiln wrote:

Phil,

That's too bad. Are you Mac or PC? Perhaps you could include your basic setup to help the Adobe team narrow this down. Seems like a Mac issue so far.

Thanks!

Gerry
Hi

I have had the issue on PC with Canon XF footage:

http://forums.adobe.com/message/4459117#4459117

/Ulf

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