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thehipcola
Currently Being Moderated

AAM Won't Install - Admin Rights Required

Jun 6, 2012 11:01 AM

Tags: ##cc_aam_troubleshoot

Hi Folks,

 

Win7 64bit.

 

I've just signed up for Creative Cloud and am trying to install the AAM so I can access a few Adobe installers and get setup.  I just crossgraded from Photoshop 5 CS and Dreamweaver, both of which previously installed no problem.   To access CC applications, you have to download and install the AAM.   When installing, it tells me admin permissions are required.   I've tried right-clicking and running as administrator - same error.   I've tried to run the MS fixit tool - no change.   I've tried to install Adobe Air, it won't install - it hangs on the EULA screen by opening more of the same screen over and over.  

 

Can anyone point me in the right direction?   This is a new-ish machine and nothing has changed on it since installing PS CS5 and DW a few months back.  

 

 

Many thanks in advance,

 

 

Rob

 
Replies
  • Currently Being Moderated
    May 23, 2012 2:03 PM   in reply to thehipcola

    Have you tried creating a new local administrator account and trying the installation under the new user account?

     
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  • Currently Being Moderated
    May 23, 2012 10:34 PM   in reply to thehipcola

    Please explain in more details the scenario (with screenshot) about the admin privilege error.

    Can you please share all the files from following location :

     

    %temp%\AdobeDowload\

     

    Thanks for the cooperation.

    - Adobe Engineer

     
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  • Currently Being Moderated
    Jun 24, 2012 9:35 PM   in reply to thehipcola

    Hi Rob,

     

    Is your issue resolved ? Let us know if you need any help.

     

    -Tarun

     
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