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Adobe AIR crashes during League of Legends

New Here ,
May 06, 2012 May 06, 2012

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Hi there, my name is Ryan, and i have a problem.

That problem is Adobe AIR. Whenever i log into a game called League of Legends, sometimes i will receive a message that says "Adobe AIR Debug Launcher has stopped working". then the only action that i can perform is closing the program. This normally happens in champion select and when it happens in champion select i get penalized and have to wait 5-15 minutes to play another game, and i lose 10 ELO (the ranking system for League of Legends). This problem has been occuring for over two months now and it is a common problem in the League of Legends community that Riot (makers of League of Legends) seem to ignore. So, i decided to come here, and hopefully one of you Adobe employees could help me out

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New Here ,
May 08, 2012 May 08, 2012

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After many reinstallations of Adobe AIR, it still crashes. This problem has been going on for far too long and all i wish to do is play this game please help me out

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New Here ,
May 11, 2012 May 11, 2012

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I have the same problem, gives me a message adobe debugger has stopped working or something like that, essentially I have to be constantly active on league of legends to ensure the error doesnt occur, also I often see Disconnected red banner on the left side of the play button, it goes away after a while but the whole thing is just irritating.

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Adobe Employee ,
May 15, 2012 May 15, 2012

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Could either of you generate a crash dump file for us to take a look at (.dmp).  You can find instructions for doing this in the link below.  In addition, please open a new bug on this over at bugbase.adobe.com.

http://forums.adobe.com/message/4159755#4159755

You might also want to try deleting your LoL preference folder but I'm not positive on the location so I'm installing LoL now to find out.

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New Here ,
May 23, 2012 May 23, 2012

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Hi Chris, there are many people suffering from this Adobe AIR problem such as me. May we have an update on what to do to fix this?-

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Adobe Employee ,
May 25, 2012 May 25, 2012

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KFC, could you generate a crash log for me?  I never heard back from anyone if a bug was entered into bugbase.adobe.com.

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New Here ,
May 28, 2012 May 28, 2012

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https://docs.google.com/open?id=0Bx90Gfqi7FeYOVd3MHhBZ2owUjg

I have uploaded my .dmp file here. My god it was a huge file though!

I hope you find this useful to help fix this issue. I didn't submit a bug as I don't know all the details.

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Adobe Employee ,
May 30, 2012 May 30, 2012

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Thank you for uploading this.  They can get pretty big, though zipping them up does help.  Would you mind opening a new bug at bugbase.adobe.com with the steps you're taking when a crash occurs?  Please post back with the bug's URL.  I'm in the process of pulling out the stack trace from your crash dump.  Once done I'll attach that along with your dmp to your bug and we can go from there.

Thanks,

Chris

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Adobe Employee ,
May 30, 2012 May 30, 2012

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I also noticed you're using AIR 3.1, could you try updating to our AIR 3.3 beta 3 release to see if it still crashes?  If so, it would be great if you could zip up another dmp and post it again.

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New Here ,
May 30, 2012 May 30, 2012

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What do I put for the 'Product Area' and 'Found in Build'?

The Found in Build does not have 3.3.0.3560 as an option.

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New Here ,
May 30, 2012 May 30, 2012

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Adobe Employee ,
May 31, 2012 May 31, 2012

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LoL uses a captive runtime of AIR, which basically means that they have their own private version in their app folder.  To really test the latest release of AIR out, here's what you need to do:

1. Rename the "Adobe AIR" folder to "Adobe AIR Original" in \Riot Games\League of Legends\RADS\projects\lol_air_client\releases\0.0.0.240\deploy\

2. Download and extract this zip to the same location: AIR 3.6.0.597 Captive Runtime

3. Restart LoL

If you decide to try these steps, please reply to this post and let us know how it works out.

Thanks,

Chris

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New Here ,
May 31, 2012 May 31, 2012

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alright, i have done the steps and now see beta version on the top right. I will monitor this and see if I crash with this build.

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New Here ,
Jun 24, 2012 Jun 24, 2012

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Hello,im sorry but i have exactly the same problem.

2. Download and extract this zip to the same location: http://dl.dropbox.com/u/2230935/Adobe%20AIR.zip

can i have the zip?

@ Logika , was it helpfull?

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New Here ,
Jun 24, 2012 Jun 24, 2012

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Yes. Since i've done this I have had no issues with the client crashing. So as far as i know, this was the fix to the issue.

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New Here ,
Jun 24, 2012 Jun 24, 2012

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so could u send me this zip files

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Adobe Employee ,
Jun 25, 2012 Jun 25, 2012

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Doh, sorry I must have deleted the files.  Try this zip: https://dl.dropbox.com/u/2230935/adobe_air.zip

This is also the released version of AIR 3.3, so you won't see the "Beta" label in the upper right corner of the window.  I'm also going to reach out to Riot to see if they can investigate this as a more official fix.

Chris

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New Here ,
Jun 25, 2012 Jun 25, 2012

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I am also having the same issue. The only problem I am having with the fix you provided is the folder you said to put the files into. When I get to "....> lol_air_client> releases" I have 2 folders. 1 is labeled "0.0.0.92" and the other is labeled "0.0.0.154". Which folder should I do the fix to?

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Adobe Employee ,
Jun 26, 2012 Jun 26, 2012

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On my system, it's the 0.0.0.154\deploy folder. The main thing is you want to do is locate the Adobe AIR folder within the 0.0.0.154 (or 0.0.0.92) folder and back it up before replacing with the new folder I provided.

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New Here ,
Jun 26, 2012 Jun 26, 2012

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How interesting...

I was in the clear for about a month and today I have crashed twice.

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New Here ,
Jun 28, 2012 Jun 28, 2012

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This is weird now. When I open up LoL and put my Username and Password in I have been getting the Adobe Air error message previously stated above. A majority of the time it is this way.If you could provide any information that might be of any help I would greatly appreciate it.

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New Here ,
Jul 05, 2012 Jul 05, 2012

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So Chris,how it goin'? do u contacted with riots? cuz now they fixed bug with loosing elo,but they made if u left Q , u should wait 30 mins,next 60 mins etc. i would like u fix it asap)

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Adobe Employee ,
Jul 09, 2012 Jul 09, 2012

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We've been off for the last week, but I'll see if can get the ball rolling with this again.

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New Here ,
Jul 09, 2012 Jul 09, 2012

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TY and idk if this helps, it seems to of gotten worse with this last patch. If you need any more info please let me know, I am more than willing to be of any help.

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New Here ,
Jul 10, 2012 Jul 10, 2012

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For what it's worth, I attached three more crash reports from earlier this month.

https://docs.google.com/open?id=0Bx90Gfqi7FeYektkUkpVeHRVZWs

My bug report was closed. I don't know whether it can be reopened or needs to be recreated.

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