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Can't view videos on some websites

New Here ,
May 11, 2012 May 11, 2012

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I'm using Win 7-64 bit, IE 9-64 bit, Flash Player 11- 64 bit 11.2.202.235.

Problem is some websites won't display a video, as in the Rain Bird Sprinklers site where I'm trying to vew a video for cleaning the 32Sa sprinkler. The You Tube site displays videos OK. I'm using a Dell XPS8300. My laptop has no problem displaying the Rain Bird video and it also has WIN 7 and IE 9. The laptop also has an Active X plug-in that is not loaded on the desktop. I don't know if that has anything to do with the problem but don't know which plug-in to try.

Thanks for any help.

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Adobe Employee ,
May 15, 2012 May 15, 2012

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Do you have a link to the Rain Bird video in question?

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New Here ,
May 16, 2012 May 16, 2012

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Hi Chris,

This is the link:

http://www.rainbird.com/homeowner/support/video-CleaningRotorFilter.htm

Even though I have the latest version of Flash Drive: 11.2.202.235,

this is what the web page looks like on my Dell XPS 8300 (no video, no

sound):

I can pick the bottom link; Back to Rain Bird Video Support and open

other vireo tutorials and I get the same results.

I get the same results using I. E. or Firefox.

Thanks for any help,

Brian

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LEGEND ,
May 17, 2012 May 17, 2012

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There is no image in your post; use the camera icon in the forum editor to insert images.

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New Here ,
May 17, 2012 May 17, 2012

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That's what the problems. There is no image on the display. What you see

on the post is what I see on the computer's display.

Thanks,

Brian

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Adobe Employee ,
May 18, 2012 May 18, 2012

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Hi Brian,

I have no problem seeing this video on any of my browsers.  Could you give Google Chrome a try to see if it also reproduces there?

Thanks,

Chris

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New Here ,
May 19, 2012 May 19, 2012

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Hi Chris,

I installed Opera and opened the Rain Bird link and had the same

problem. Than I uninstalled the Flash Player, 11.2.202.35, I.E version,

and re-installed it as the Opera version and now Opera opens the Rain

Bird video link properly.

BTW, before I posted on this Form, I had checked device manger and

confirmed that I have the latest version of the display driver. I've

also compared the I. E. Advanced Internet Options between my Dell

XPS8300 (the PC that I'm having the problem with) and my HP laptop

(doesn't have a problem opening the Rain Bird link) and everything was

set the same.

Thanks,

Brian

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Adobe Employee ,
May 21, 2012 May 21, 2012

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I'm not sure what the Opera version is (I don't use Opera, so maybe they have an alternative installation that I'm unaware of) but regardless, I'm glad you got it working.

Chris

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New Here ,
May 21, 2012 May 21, 2012

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Actually I was trying to find out why it won't work with I. E. as that's

the browser I use and it doesn't work with Firefox either. Some of the

websites I go to won't work with browsers other than I.E. or Firefox. Do

you have any idea's why it won't work with I.E. or Firefox on my computer?

Thanks,

Brian

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Adobe Employee ,
May 23, 2012 May 23, 2012

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Hi Brian,

Give Google Chrome a try, Flash player is built in and that would at least remove that variable from this problem.  Next, I'd recommend updating your video driver to the latest, can you post a copy of your dxdiag report?

Thanks,

Chris

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New Here ,
May 23, 2012 May 23, 2012

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Hi Chris,

Just getting ready to turn in, which I should have done hours ago. You

seem to have late/ or early hours too. I mentioned before, that in

Device Manager, I checked and confirmed that the latest video driver is

loaded, I'll check into what you said here to see what that is about as

soon as I get a chance. I can check to see if Chrome is now compatible

with some of the websites that I go to but I doubt it, as I remember

some of them specifically saying that I.E. and maybe Firefox are

necessary. That's why I'm trying to get I. E. to work with the Rain Bird

Site.

Thanks,

Brian

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Adobe Employee ,
May 23, 2012 May 23, 2012

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Thanks Brian.  I need to get to sleep too, coming on 2am here.  The dxdiag report would still be helpful for us to take a look at when you get a chance.

Chris

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New Here ,
May 23, 2012 May 23, 2012

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LATEST

Hi Chris,

Attached is the DxDiag Report you asked for.

I also tried Chrome, as requested, and it does display the Rain Bird

Site videos properly. ( In an earlier thread, I mistakenly thought you

were asking me to try Opera. Must have been another late night for me).

To recap;

  • I need to use I. E. as some of the sites I visit require or are

optimized for it as in my Credit Union and water company. Haven't

gone to all sites that I routinely visit to see what others there

might be.

  • I have the same Rain Bird Site display problem using Firefox as I do

using I .E. (no video picture, no sound).

  • As of yesterday and still today, I found that I do have sound (there

was no sound before) but still no video picture. I don't know what

might have caused that situation to change. However, just before

sending this email, I re-installed Flash Player, to make sure I had

the correct version, and now it's back to no video picture and no

sound with I. E.

  • With Chrome and Opera, the Rain Bird Site displays OK. (with Opera,

had to down load a different Flash Player other than the I. E.

version or the Rain Bird Site didn't display the video).

  • A while back, using Device Manger, I did check to see if the latest

version of the video driver was loaded and it said it was.

  • Anticipating your next possible move, just before sending this

email, I went to the AMD Site and checked there to see if I had the

latest video driver. Using their automatically detect feature, a

newer version was found and installed. Unfortunately that didn't fix

the problem.

  • The "DxDiag post driver upgrade" (2nd attachment) was run after the

new video driver was installed. The other DxDiag attachment was run

before the video driver upgrade.

Thanks,

Brian

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