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CarlJFink Calculating status...

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Premier Elements 10: freeze when maximizing or resizing on secondary monitor

May 23, 2012 5:41 AM

Tags: #premiere_elements_10 #dual_monitors #two_monitors

I installed PE 10 yesterday on a Windows Vista laptop that has a second monitor connected. PE loads and runs, but if I move the window to the second monitor and maximize or resize it, the program freezes, the window is replaced by a white rectangle much larger than the original window or the monitor's resolution, and it consumes huge amounts of CPU until I terminate the process. If I leave it on the laptop panel (primary monitor) there are no such problems.

I suspect the issue is that the two monitor are not identical either in resolution or aspect ratio, but I hope one of you experts will tell me. Obviously it would be easier to edit video on the larger monitor.

I'm also more than slightly annoyed that Adobe doesn't offer any direct support at all for a $100 product.

Thanks,

Carl

3227 Views 4 Replies Latest reply: Steve Grisetti, May 24, 2012 6:29 AM

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1. Steve Grisetti,

May 23, 2012 7:58 AM in reply to CarlJFink

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I would first update the driver for my video card from the ATI or nVidia web site.

Your issue is with your operating system or your drivers. It's not an issue with the program in this case.

It's also possible you're running into resource issues.

How fast is your processor, how much RAM do you have and how much free, clean, freshly defragmented space is on your C drive.

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2. CarlJFink,

May 23, 2012 7:57 PM in reply to Steve Grisetti

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HP hasn't updated their GeForce GO 6150 driver since 2007. nVidia just tells me to use the HP driver. I reinstalled the newest driver for my Pavilion DV6000 but the problem persists.

Defragment? Really? The software is so poorly written that slightly delayed disk reads/writes can cause the window management to malfunction? Are you kidding?

This is a 2 GHz Turion TL-60 based system running 32-bit Vista SP2. It has 2 GB of RAM.

And none of that should cause the program to freeze up. No well-written program ever freezes without even displaying an error message.

Note: I'm aware that this is an old system. I have already planned my upgrade, but I'm travelling a lot right now and I need to lock down a few days to build and configure the new system before I actually buy the pieces and start work.

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3. Bill Hunt,

May 23, 2012 8:32 PM in reply to CarlJFink

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Wow, that system is minimal, at best. Sorry that you are having problems.

With dual-monitors, there are two places to research - the OS settings, and then the nVidia console settings. If you have THAT old an nVidia driver, there might not be much, that anyone can help you with, but I hope that I am wrong.

Good luck,

Hunt

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4. Steve Grisetti,

May 24, 2012 6:29 AM in reply to Bill Hunt

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I agree with Bill. You can blame the software if you'd like -- but Vista with 2 gigs of RAM, a 2ghz Turion processor and a 5 year old video card driver? I'd say the problem more likely lies at your end.

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