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guitar99
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Fields Clear after Leaving a Signature Field if not Signed

May 24, 2012 3:40 AM

All of the fields on a form clear after leaving a Signature Block if not signed. How do I stop this? I have users that inadvertently click in to the signature block, decide not to sign at that time, and tab or click out of the field. The current action of the form is to clear all previously populated fields on the form.

 
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  • Currently Being Moderated
    May 24, 2012 6:49 AM   in reply to guitar99

    Are you designing the form in LC designer or in Acrobat? Which version of acrobat are you using ? Do have any script running on signature field?

     
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  • Currently Being Moderated
    May 24, 2012 7:39 AM   in reply to guitar99

    Hi,

     

    So this is only happening with Adobe Reader users. Try the below mentioned steps and let me know if that helps.

     

    1. Open the form in Acrobat 9 Pro
    2. Click Advanced > Enable Right in Adobe Reader
    3. Click Save Now
    4. Test the newly saved form with adobe reader users.
     
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  • Currently Being Moderated
    May 24, 2012 8:53 AM   in reply to guitar99

    Hi,

     

    would you be willng share the form with which you are experiencing the problem if it is not confidential

     

    ~ Pranav

     
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