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Frame 10 crashes when I try to save the book file

May 22, 2012 12:18 PM

Tags: #file #crash #book



I open Frame docs that constitute a book, along with the book file. After working for a while, I save All Files In Book. This used to work just fine, but for the last couple of weeks it has been making Frame crash.


Frame also crashes if I'm not in the book file but try to save All Open Files, or if I try to save only the book file.


The docs were created in Frame 8, but I have had them open and changed and resaved them multiple times for the past several months with no issues until now.


I have recreated the book, but the same thing happens.


Has there been a recent update that might have affected this somehow? Or must I just stop using this helpful feature and save each chapter separately, and hope that the book file won't corrupt anything when I generate using it?


This has been quite frustrating, especially since it's a new development without any cause I can readily see.


Thanks for any help you can give.

  • Currently Being Moderated
    May 22, 2012 12:53 PM   in reply to KayH123

    You might want to  try MIF-washing the component FM docs that make up the book.

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  • Currently Being Moderated
    May 22, 2012 5:39 PM   in reply to KayH123

    HI KayH123


    First of all you need to rectify whether it is Framemaker specifi issue or is the issue of Internal Error is with the Book.


    Create a test book with 1-2 documents from your original book, save it and observe you are facing the same issue or not.


    If yes, then instead of original documents create test documents under test book. If also you face this then update Framemaker.


    Now if Framemaker does not crash in new book then it means the issue is with the book that you created and may be inside the document in the book which is causing this issue.


    Conatct Adobe Tech Support @ 800-833-6687


    All the best




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  • Currently Being Moderated
    May 23, 2012 6:01 AM   in reply to vishu#13

    I had similar issues when I started using Frame 10 last year. Most of the books I worked on were converted from Frame 8.


    I ended up rebuilding the books in Frame 10 from the converted files. That seemed to fix the problem.


    I also found that I was more likely to get crashes if I used the Track Changes feature.




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  • Currently Being Moderated
    May 23, 2012 6:10 PM   in reply to KayH123

    Have you deleted the FrameMaker application data? That occassionally becomes corrupted and is NOT removed when you do an uninstall. I'd close framemaker, delete this data, and then see if the crashes still happen.

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  • Currently Being Moderated
    May 24, 2012 9:25 AM   in reply to KayH123

    you can, but you can just rename it to try it out - FM will recreate it

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  • Anjaneai Srivastava
    1,028 posts
    Oct 17, 2011
    Currently Being Moderated
    May 24, 2012 12:47 PM   in reply to KayH123



    I apologies if I am understanding incorrectly, but you are getting the crash error on FM doc created on FM 8 and launched in FM 10 after that.


    In this scenraio, probably, the (Book's) Documents are not getting upgarded, hence result in error. Just to make sure your Book and each document is upgarded correctly, to do so, Please launch Book and Select each document (TOC, Chapters, Index etc) and launch them indiviadually, it should upgarde each of them. Save all and Close.


    If above step does not work then can you also specifiy the exact workflow that results in this error?




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  • Currently Being Moderated
    May 24, 2012 4:41 PM   in reply to Anjaneai Srivastava



    The above step mentioned by Anjaneai ( i believe i spelled his name right , though i can copy and paste his name ) is a must step whenever you open older Framemaker  version file in a newer version.

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  • Currently Being Moderated
    May 25, 2012 6:32 AM   in reply to KayH123

    Re-reading this thread leads me to believe that you have tried doing what @Vishu#13 suggested to figure out if it's the book or the program. You've created a test book with some of the docs in it, done your "usual" workflow (as you describe in your #12 post) and it still blows up - right? That indicates that there's something in the program that has an issue with the sequence of actions you are performing.


    You've sent the error logs, but you should still contact Adobe Support to get a case opened for this - in the meantime, see if you can isolate which action in your workflow is causing the crashing. Change Tracking has been implicated before, so try creating a fresh book of nonsense docs that you can make crash 100% of the time - Adobe will be interested in having them as test samples. Use them to modify your workflow steps and leave out the Track Changes part - does it still crash? Rinse & repeat, etc.

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