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Enrique1972
Enrique1972
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P Pro CS6 Error message saying "Could not find a capable video driver. Update display drivers"

May 23, 2012 7:52 PM

This is really starting to bug me. When I go to start Premiere Pro or Prelude, I get an error message stating "Could not find a capable video driver. Update display drivers." The only way either of those two program sill open is if I run them as an Administrator. I feel I should not have to do that. I have the newest NVIDIA video driver - just downloaded it today! But, I still get that message. Fortunately, running Premiere Pro as an Administrator, I can open it and use it without issue.

 

Here is how my computer is setup:

HP h8-1080t Desktop

24 GBs of DDR3 RAM

Quad-Core i7 Processor

NVIDIA GTX-580 GPU

 

Has anyone else came across this? If so, what was your solution?

1225 Views   9 Replies   Latest reply: cjcundiff, Jul 7, 2012 3:39 PM
 
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  • Jim Simon
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    1. Jim Simon,
    May 24, 2012 12:09 AM   in reply to Enrique1972
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    You really should be running any program in the suite under an Admin account.

     
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  • Enrique1972
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    2. Enrique1972,
    May 24, 2012 5:05 AM   in reply to Jim Simon
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    Isn't the account you first setup when you install Windows 7 on your computer and Admin account? I can install and uninstall programs. Also, I can make changes to programs with my account I use. When I look into the user settings in the control panel, I have Administrative right. Is there something I'm missing?

     

    This is what I see when I go into my settings:

    admin.jpg

     
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  • Jim Simon
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    3. Jim Simon,
    May 24, 2012 8:43 AM   in reply to Enrique1972
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    Yep, that's an Admin account.

     

    Are you saying that's not the one that works?

     
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  • John T Smith
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    4. John T Smith,
    May 24, 2012 9:12 AM   in reply to Enrique1972
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    Win7 permissions are sometimes "odd"

     

    Run as Administrator http://forums.adobe.com/thread/771202

    -Set to always "run as" via icon http://forums.adobe.com/thread/969395

     
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  • Enrique1972
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    5. Enrique1972,
    May 24, 2012 1:54 PM   in reply to John T Smith
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    Wow! Well I guess nothing is wrong with my computer then. I had did the "right-click" and check "run as Admin" for those programs. That was the only way I could get them to load and work. I guess it is a simple fix I will have to live with. Master Collection CS6 works very well on my workstation. The whole "error message" thing was really bugging me because I thought something was wrong with my system. For anyone who has not updated to CS6 - do so NOW! Adobe hit another home run with this one!

     
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  • John T Smith
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    6. John T Smith,
    May 24, 2012 2:03 PM   in reply to Enrique1972
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    With the CS5 I still use, after doing what I show at the 2nd link in my 9:12 AM message, all I have to do is tell Windows "yes" I want to run the program in Administrator mode when I click the icon

     

    VERY small price to pay for fewer problems (in the case of Encore, the ONLY way to create a dual layer DVD)

     

    I built my computer and installed Win7 64bit Pro so I am the only/Admin user... and I still had to use the "run as" setting

     

    Like I said... Win7 permissions are sometimes ODD

     
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  • cjcundiff
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    7. cjcundiff,
    Jul 7, 2012 2:33 PM   in reply to John T Smith
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    I just bought the CS6 Production Suite and are having the same "...could not find any capable video play modes...."  I've searched all the @#^$%! blogs and My video drivers are ups to date, I tried opening with "as admin" etc. etc. ..............My CS5.5 Premiere and OnLocation works fine and the CS6 After Effects opens and works fine.

     

    I still can't find a fix for Pr CS6 and is driving me insane!  I have a desktop with win7, 24 gb of ram and a nice NVidia card but really would love to use CS6 Premiere and Prelude but can't with this "could not find any capable video play modes".

     

    Please help Adobe!

     
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  • John T Smith
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    8. John T Smith,
    Jul 7, 2012 3:01 PM   in reply to cjcundiff
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    >a nice NVidia card... Please help Adobe!

     

    1a - what is the model nVidia card, and what is your driver version?

    1b - for instance, I have a GTX 285 and driver 296.10

     

    2a - aside from the occassional Adobe employee, this is a user to user forum, not Adobe suport

    2b - how to contact Adobe...

    Adobe contact information

    http://www.adobe.com/support/contact

    In the US - Adobe General support 800-833-6687 M-F 5am-7pm Pacific

    In the US - Adobe Install Problems 800-642-3623

    In the US - Adobe Activation 866-772-3623 Open 24/7

     
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  • cjcundiff
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    9. cjcundiff,
    Jul 7, 2012 3:39 PM   in reply to John T Smith
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    John, You're right about this being a user forum...I'm just getting near my wit's end!  I have a GTX 260 Version 301.42 driver (the latest one NVidia has as of this morning.)  I just don't feel I should have to pay for Adobe's support if I've already bought their software and they're not easy to talk to either.  I guess I was just blowing some digital steam!

     

    I just love CS6 and all their software to ever look else where.  Thanks!!!!!

     
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