I am unable to download the RH9 trial. I have followed troubleshooting steps as far as possible but, having chosen the Platform/Language (Win/En) and hit the Download button, a new browser window opens and:
Any help please?
I was able to initiate the download successfully under Windows 7 and Internet Explorer 8. I would recommend reviewing Troubleshoot Akamai Download Manager 3 | Trial products - http://helpx.adobe.com/tech-comm-suite/kb/troubleshoot-akamai-download -manager-3.html.
Thanks for getting back to me.
The Akamai system requirements suggest that the download manager supports only IE 7 & 8, and Firefox 2 & 3.
I use IE9 and FireFox 12.
Not wishing to roll back to older, redundant software for the purposes of a simple download, could you just send me the direct link to the trial? Many thanks.
Please refer to my first post - I do not see anything to do with the Akamai Download Manager, only errors in IE, Safari and Firefox after clicking on the download button at http://www.adobe.com/cfusion/tdrc/index.cfm?product=robohelp&loc=en%5F us.
I'm sure you can copy the link and email it to me, or just post to this thread. I'd be most grateful if you could do so.
Ok will I don't have a direct link to offer you. For your next step I would recommend contacting our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
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