Skip navigation

Creative Cloud Download & Install FAQ

Thurly2 Calculating status...

Currently Being Moderated

Windows 7 Crash and Restore Point Problem

May 24, 2012 11:03 AM

Tags: #and #lost #application #files #crash #restore #point #reinstall #redownload

After installing several of the programs, my system crashed while I was running AVID Media Composer 6.0.1. To restart I had to use System Restore and restore the system settings to a date that preceeded my iCloud install. I can find many of the elements of the CS6 install, but I cannot find the program files. So I went to reinstall the programs on my computer and the Application Manager says they are already installed.

I need a way to either find the program files or to download and install the programs again.

Any ideas?

325 Views 1 Reply Latest reply: David__B, May 24, 2012 2:36 PM

Replies

Currently Being Moderated

1. David__B,

May 24, 2012 2:36 PM in reply to Thurly2

Report

Hi Thurly2,

Try uninstalling the apps first through Programs and Features, if this fails then next try the Cleaner Tool.

http://www.adobe.com/support/contact/cscleanertool.html

I'm moving this thread over to our download/installation forum.

For general Creative Cloud Membership questions, here is the FAQ link:
http://www.adobe.com/products/creativecloud/faq.html

-Dave

|
Mark as:

Forum guidelines

Answers + Points = Status

10 points awarded for Correct Answers
5 points awarded for Helpful Answers
10,000+ points
1,001-10,000 points
501-1,000 points
5-500 points

Creative Cloud Download & Install FAQ

Windows 7 Crash and Restore Point Problem

May 24, 2012 11:03 AM

More Like This

Bookmarked By (0)

Answers + Points = Status