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Acrobat ver 10 crashes if multiple files are opened

May 24, 2012 7:53 PM

Acrobat version 10 that came with Master Suite CS6 crashes when a second file is opened. 

It works perfectly with only one file at a time.  This was not an issue with Acrobat that came with Master Suite CS5.5. 

The system is Windows 7 x64 with 24GB of memory and Intel Core i7-990 designed for video editing.

Any suggestions?

 
Replies
  • Currently Being Moderated
    May 24, 2012 11:28 PM   in reply to mikeklar

    Can you please confirm what is the exact verison of Acrobat X at your end ? If it's not the latest one, can you please update to Acrobat X 10.1.3.

     

    Regards,

     
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  • Currently Being Moderated
    May 25, 2012 1:03 PM   in reply to mikeklar

    Micheal,

     

    You mean while installing update you receive this notice ?  Have you ran cleaner scripts prior installing CS 6 ? One more thing was CS 5.5 also installed on this machine ?

     

    Regards,

     
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  • Currently Being Moderated
    Jun 10, 2012 1:17 PM   in reply to mikeklar

    I am not sure, why you see this error message. The only resolution which comes to my mind is to remove all the CS version from your machine manually. Including the Adobe folder under Program Files and Common Files.Clean the Registry Entry also.

    Please set system restore point first.

     
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