Skip navigation
WhisperLynnB
Currently Being Moderated

Difficulty Installing Trial of InDesign CS6

May 24, 2012 11:10 PM

Tags: #indesign #trial #cs6

I am attempting to install a trial version of InDesign CS6. After downloading, the Download Assistant warned me that my OS (which is Windows Vista) did not meet all of the requirements, and that I should also download the Service Pack 1.

 

After installation, I received a message saying not all products could be installed successfully, and I was redirected to the following error report:

 

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ... WARNING: DS013, DW064 ...

 

 

-------------------------------------- Summary --------------------------------------

 

- 0 fatal error(s), 3 error(s), 3 warning(s)

 

 

 

WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.

 

WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1

 

WARNING: DW064: Memory requirements not met for {CFB770D7-8D43-1014-922B-CC2715FADE3F} Adobe InDesign CS6 Application Base Files 8.0.0.0

 

----------- Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 -----------

 

ERROR: DF024: Unable to move file at "C:\Program Files\Common Files\Adobe\Installers\adobeTemp\{539AEF15-3A2B-4A31-A587-7E90F7D9C70 0}\_1052_5bb14d97cfe868f1729343d7e3f3582a" to "C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0\Samsung\Samsung EX1 - RAW.lcp" Error 32 The process cannot access the file because it is being used by another process.(Seq 1052)

 

ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1052)

 

 

 

ERROR: DW050: The following payload errors were found during install:

 

ERROR: DW050:  - Camera Profiles Installer: Install failed

 

---------------------------------------------------------------------- ---------------

 

 

I do not know how to resolve any of these issues, or how to download the Service Pack 1, if that suggestion is still applicable; when I tried to find it, I could only find the most recent, SP3.

 

If it is relevant, I have previously installed Photoshop and Illustrator CS5.

 
Replies

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points