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charlie architect
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Problems opening PDF's created on PC on a MAC

Apr 18, 2012 7:37 PM

Categories: Windows Tags: #pdfmaker #conversion_error #error_viewing

Hi,

 

Im having issues when I PDF a word document from Microsoft Office 2010. When I open the pdf file after it is fine and when I email it to other PC users it is fine. The problem occurs when I send the PDF to a MAC user and they view the file. The text becomes black lines. The lines are also still visible when they print the document.  I am using acrobat 9 pro. Does anyone know how to fix this problem?

 

Thanks for your help

692 Views   3 Replies   Latest reply: leehp07, May 25, 2012 10:34 AM
 
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  • leehp07
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    1. leehp07,
    May 25, 2012 8:57 AM   in reply to charlie architect
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    Hello,

     

    I am having the exact same issue.  Did you ever figure out a way to fix this?

     

    Thanks!

     
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  • Bill@VT
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    2. Bill@VT,
    May 25, 2012 10:29 AM   in reply to charlie architect
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    You did not indicate how you are creating the PDF. My guess is that the actual problem is the e-mail aspect. You have to be sure the PDF file is encoded (not sent as ASCII) or zipped for transmission in e-mail. It may be the MAC user is also using the MAC preview and not an Adobe product. So as you might see, there are several potential problems and there is not enough information to hone it down. Maybe the comments help some.

     
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  • leehp07
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    3. leehp07,
    May 25, 2012 10:34 AM   in reply to Bill@VT
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    I was converting a MS word 2010 doc to a PDF.  I think I found a solution though.  When saving the PDF, I selected the "options" and checked off the box under PDF options for "ISO 19005-1 compliant (PDF/A).  I tried to access this updated file from my iPad and it no longer displayed the text as black lines.  It did, however, increase the file size quite a bit... I think that is due to embedding the fonts?  Anyhow, it appears to be working now :-)

     
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