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XR21
XR21
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Creative cloud License problem / Camera raw problem / Linked ?

Jun 6, 2012 2:57 PM

Tags: #creative_cloud #activation_error ##cc_app_credential

I have bought a CC 1 year licence.

 

Quite every time I start Photoshop CS 6 it says that the CC trial period has expired (I installed CS6 premium from trial a few days before CC was activated)

It ask to connect oline to activate -  then it activate properly but again next time I open ask for activation.But if I am not online it's not working !!!!

 

Each time i try to use camera Raw from bridge (command + R ) it says that a proper software needs to be activated before so I can't do batch processing but if I try to open one raw image in photoshop from bridge it opens camera Raw then opens properly in Photoshop CS6.

 

Is there a link between the two problem ?? why ask for activation every time ? how to use Camera Raw ? How to work ofline????

 

Licensing system looks very buggy !!!

 

We have paid and are unable to use it because of the licensing system it really not normal!!

2472 Views   17 Replies   Latest reply: XR21, Jun 11, 2012 2:59 AM
 
Replies
  • David__B
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    1. David__B,
    May 25, 2012 9:12 AM   in reply to XR21
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    Hi XR21,

     

    I'm not sure if the two issues you describe are related or not.

     

    Are you on a Mac or Windows computer?

     

    Is it possible to post a screen shots of what it looks like when its asking you to activate and the batch processing needing to be activated?

     

    Are you having to "License This Product" and sign in with your Adobe ID over and over?

     

    license_software2.jpg

    -Dave

     
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  • XR21
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    2. XR21,
    May 25, 2012 10:31 AM   in reply to David__B
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    Yes Have to License over and over

    Sometime it says 30 days trial, sometimes 29,  sometimes 00 days

    I can license or go on trial ....

    But to licence I have to be online...

     

    Macos 10,7,3

    Licence.jpg

    license2.jpg

    license3.jpg

     

    And over and over but not each time I start photoshop ... but sometime several time a single day !!

     

    Looks I am not the only one in this case according to the forum...

     
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  • Manish-Sharma
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    3. Manish-Sharma,
    May 25, 2012 7:59 PM   in reply to XR21
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    What is the language of your OS?

     

    Check this link , it may be helpful :- http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.htm l

     
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  • XR21
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    4. XR21,
    May 30, 2012 10:25 AM   in reply to Manish-Sharma
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    Manish : I purchased a multilingual version and my OS is French. So

     

     

    Still having the issue. Still asking to license from time to time.

     

    Need Help  please... it's been nearly a month since I bought the CC membership and still not ok !!!!!

    Where is adobe staff , no answer here from them for 5 days !

     
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  • XR21
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    5. XR21,
    Jun 5, 2012 5:02 AM   in reply to XR21
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    today i juste got a mail indicating that my one year CC will expire in 7 days ?????? (one month 3 days after i subscribed)

    is there someone here from Adobe that can tell us what's happening with the CC system?

     

    I pay and still can't license

    As a professionnel I want something that work on a day to day basis not asking everiday if i will be able to use my software to do my work tommorow or if there will be antother license problem!!!

     
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  • Manish-Sharma
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    6. Manish-Sharma,
    Jun 6, 2012 3:14 PM   in reply to XR21
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    The E-mail from Adobe you can disregard it.

     

    Regarding your Trial error , could please inform that do you have CS5 or CS5.5 installed on your machine along with CS6?

     
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  • janhris
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    7. janhris,
    Jun 8, 2012 11:57 PM   in reply to Manish-Sharma
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    I have the same kind of problem - and I have both CS5 and CS 5.5 installed in addition to "Creative Cloud". I am unable to change the "read only" attribute in the two folders Adobe PCD and SLStore to include "write".  Microsft do not allow me to do so, even if I am a administrator on a local machine.

     

    After advice from Adobe support, I have deleted the whole content of these two folders. Then activited "Creative Cloud" again after starting Photoshop. This worked for a while, then Acrobat-X suddenly turned up in trial mode. I then removed Acrobat. Installed it again. Did the same with the folders mentioned earlier. Activitated "Creative Cloud" again. Even Acrobat is now back running - and I am crossing my fingers.. (Win7 64bit)

     
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  • XR21
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    8. XR21,
    Jun 9, 2012 3:12 AM   in reply to Manish-Sharma
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    Yes I have CS 5,5 installed

    And from today I CAN T license anymore !!!!

    Photoshop tells me 21 days left and ask me for a serial

     

    Capture d’écran 2012-06-09 à 11.52.39 - copie.jpg

     

     

    I NEED an answer  ! I am currently working on a project and using ACR 2012 and we can't go back to CS5 because of that

     

    If you don't find the anser after 21 days we will need a serial to go on working whatever it cost to Adobe

    this Cloud thing is a total mess it's been three week now!

     

    The only good thing is that now for whatever reason bridge is working ok

    So it's just now a licensing issue

     
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  • XR21
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    9. XR21,
    Jun 9, 2012 3:20 AM   in reply to Manish-Sharma
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    Are you sure the asking for serial is not linked to the email ????

    I don't understand how your CC work anymore.

     
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  • janhris
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    10. janhris,
    Jun 9, 2012 4:01 AM   in reply to XR21
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    Have you tried deleting the content in the folders  Adobe PCD and SLStore. See the full paths in http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error- cs5.html? It may be worth a try since you seem to have nothing to loose. You can even try to change the user rights?

     
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  • Manish-Sharma
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    11. Manish-Sharma,
    Jun 9, 2012 3:38 PM   in reply to XR21
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    @ XR21

     

    First , Yes ...the serial number are affiliated with the Adobe ID (e-mail) , hence if you sign up with your Adobe ID then ideally it should not ask for the serial number.

     

    Secondly , I asked do you have the CS5 or CS5.5 because of this :- http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

     
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  • XR21
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    12. XR21,
    Jun 9, 2012 4:04 PM   in reply to Manish-Sharma
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    and yes CS5 installed ... you are telling me to reinstall cs6 and not launch cs5 !!! lol ... i know you know this is just a not a solution ....  I have pluggin working 32b only that i use on a CS5 photoshop on a day to day basis (CS6 broke the 32b compatibilty...)

    and need ACR2012 for another projet ... I am stuck ... need a fix ... quick ... 20 days remaining until the end of CS6...

    morover the "CS5 trial bug" does not mention the new "serial asking" bug ...

     

    If I need to desinstall do I need to do a complete uninstall or can i keep my settings because i have a huge amount of them and i will be very angry if I loose them.

     
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  • janhris
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    13. janhris,
    Jun 10, 2012 12:30 AM   in reply to Manish-Sharma
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    I just wondered why Adobe has not commented the "delete content"-solution mentioned in my earlier posts? When launching one of the Creative Cloud-applications like Photoshop after deleting the contents in this folders, you have to licence CC again - like in a new install?

     

    Will doing so just be a temporarely solution? Or Adobe will not encourage customers to pay attention to the places where licensing information are kept?

     

    For - if this works permanently, it will be a much more timeconsuming solution until a patch is released?

     
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  • Manish-Sharma
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    14. Manish-Sharma,
    Jun 10, 2012 12:46 AM   in reply to janhris
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    @ XR21 ,

     

    I know it may be unacceptable , not to use the CS5 after re-installig the CS6 , however we are currently working on the fix and atlast there is no harm in trying.

    We are not saying to remove the CS5 , just you don't have to launch it.

     

    @ Janhris

     

    Sorry , for not replying to your post , I checked the post of XR21 on my e-mail and replied.

     

    Deleting the PCD and SLstore folder that would be not a bad step to try but I will not recommend because these files contain licensing information of all the Adobe product installed on machine , hence you will not have to license CC but other Adobe software as well like CS5 in XR21 , also not sure but you may land up in  a situation where you have to uninstall and re-install everything.

     

    Indeed , these are nice step to try but only if you have latest Adobe software not when any older version is there working fine and helping you to sustain your business.

     
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  • janhris
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    15. janhris,
    Jun 10, 2012 1:07 AM   in reply to Manish-Sharma
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    I have everything I need in CC (and more than that) - so I take a chance of the "deleting"-solution.

     

    Funny thing; Just got a newsletter in my mail-box - from Adobe - telling me that: 

    "Your trial time is soon over" - urging me to buy The CS6 Master Collection.

     

    I am pretty sure of that you are not the sender of this

     
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  • Manish-Sharma
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    16. Manish-Sharma,
    Jun 10, 2012 1:12 AM   in reply to janhris
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    No ,

     

    If you have the Full year membership , just disregard the e-mial.

     
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  • XR21
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    17. XR21,
    Jun 11, 2012 2:59 AM   in reply to Manish-Sharma
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    my question was regarding uninstalling CS6, because I allready spend prety amount of time to customize it all the preset and script and pluggin on this. so will I loose everything ?

     
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