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slade
slade
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Serial Number?

May 23, 2012 7:44 AM

Tags: #encore #cs6 #creative_cloud

I just tried to burn a cd in Encore cs6 and it wants me to enter a serial number. Where do I get the serial number?

Thanks,

Buddy

2126 Views   7 Replies   Latest reply: slade, May 25, 2012 11:43 AM
 
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  • Mylenium
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    1. Mylenium,
    May 23, 2012 7:46 AM   in reply to slade
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    You buy Premiere Pro or any suite that includes Encore. Read the trial FAQ regarding limitations and licensing restrictions.

     

    Mylenium

     
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  • slade
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    2. slade,
    May 23, 2012 8:37 AM   in reply to Mylenium
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    I bought it with the creative cloud suite, I have used it twice before now with no problem, now it wants a serial number. Each time I use any of the applications in creative cloud I have to reregister the software but I figured that would finally go away. I have not had any other apps ask for the serial no.

    thanks,

    Buddy

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    May 23, 2012 12:24 PM   in reply to slade
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    Did you try logging in using the Adobe ID tied to your Creative Cloud account?  Do you have the same difficulty in Premiere Pro?  Finally have you tried launching Encore in a newly created administrator account to see if you have the same difficulties?

     
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  • slade
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    4. slade,
    May 24, 2012 3:38 AM   in reply to Jeff A Wright
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    Not having this problem with any other cs6 applications, just encore. Tried as administrator same thing.

    I deleted encore and went to creative cloud to reinstall but encore is not there now. Don't find these kind of things out till you need them. I should have kept cs5 a little longer. Any suggestions?

    thanks,

    Buddy

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    May 24, 2012 12:22 PM   in reply to slade
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    How did you delete Encore?  Did you utilize the uninstaller for Programs and Features?

     

    Encore is installed with Premiere Pro.  You would want to remove Premiere Pro and then reinstall.  I would recommend you reinstall in the newly created administrator account.

     
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  • slade
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    6. slade,
    May 24, 2012 12:33 PM   in reply to Jeff A Wright
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    Yes

     
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  • slade
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    7. slade,
    May 25, 2012 11:43 AM   in reply to slade
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    That worked, thanks so much.

    Buddy

     
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