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Jeff Schlabach
Jeff Schlabach Calculating status...
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Mac update 10.7.4 breaks Indesign CS5.5 feature

May 25, 2012 9:33 AM

Tags: #problem #lion #cs5.5 #update #open #indesign #finder #10.7.4

The latest Mac update (10.7.4) breaks the ability of Indesign CS5.5 to open files through Finder that are on a network server shared over AFP. We can open files from our local machine through Finder, but not on a server share. Everytime we try to, we get this error:

Screen+Shot+2012-05-21+at+8.16.13+AM.png

The only workaround we have found for this is to open the file through Indesign's open file dialog, which is very impractical in our situation (We have several thousand Indesign files, and navigating to them through the open files dialog box is quite a chore). Is there any way to get around this and be able to open the files directly through Finder again?

2118 Views   10 Replies   Latest reply: Jeff Schlabach, Jul 3, 2012 5:59 AM
 
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  • Davidjmiller
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    1. Davidjmiller,
    May 25, 2012 11:26 AM   in reply to Jeff Schlabach
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    Jeff,

    Try throwing away your indesign prefference file and reboot.

    Go the HD/Library/Preferences/com.adobe.InDesign.7.0.4.plist and com.adobe.InDesign.7.0.plist

     

    Hope it helps

     
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  • Jeff Schlabach
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    2. Jeff Schlabach,
    May 25, 2012 12:47 PM   in reply to Davidjmiller
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    Hi David,

     

    I've tried that already, with no success. It seems as if Finder changed with the 10.7.4 update and no longer supports the parameter that Indesign is looking for to open the file. It's really weird, though, because the other Adobe products don't have this problem-Photoshop, Illustrator, Acrobat, etc. still open files like they used to.

     
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  • Davidjmiller
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    3. Davidjmiller,
    May 25, 2012 1:28 PM   in reply to Jeff Schlabach
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    I read some blogs just now. do you have characters like # or / in the name?

    also, if you have spaces between words, either put an _ or just delete the space.

    I am still researching.

     
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  • [Jongware]
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    4. [Jongware],
    May 25, 2012 1:27 PM   in reply to Jeff Schlabach
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    That dialog message rang some bells. From 3 year ago:

     

    http://forums.adobe.com/thread/486185

     

    ... L'histoire se repête, so it seems.

     
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  • Jeff Schlabach
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    5. Jeff Schlabach,
    May 29, 2012 4:26 AM   in reply to Davidjmiller
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    The files don't contain any characters like # or / that could cause problems. None of the folder names contained a space, but the file name did. I copied the file and renamed it as test.indd, but it still gave me the exact same error.

     
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  • Jeff Schlabach
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    6. Jeff Schlabach,
    May 29, 2012 4:27 AM   in reply to [Jongware]
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    Interesting... it does seem as if this is history repeating itself. I guess maybe we'll just need to wait for Apple or Adobe to release a fix for this.

     
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  • Manish-Sharma
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    7. Manish-Sharma,
    May 29, 2012 4:51 AM   in reply to Jeff Schlabach
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    Do you also have Suitcase Fusion installed on your machine ? If yes which version is it..

     
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  • Jeff Schlabach
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    8. Jeff Schlabach,
    May 29, 2012 4:58 AM   in reply to Manish-Sharma
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    No, we don't have Suitcase on our machines. We're using Font Explorer X Pro version 3 for our font management.

     
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  • DineshID
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    9. DineshID,
    Jul 3, 2012 5:05 AM   in reply to Jeff Schlabach
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    Jeff, could you provide the following information w.r.t to this issue

    - Have you tried using SMB/FTP instead of AFP ?

    - Can you share the complete network path with .indd filename just to see the type of characters used in folder name and file name.

    - Do you have any other version of Indesign also installed on your machine ? or is this only ID CS5.5

    - The files you are opening are created natively in ID CS5.5 or these are the converted files of previous versions.

     
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  • Jeff Schlabach
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    10. Jeff Schlabach,
    Jul 3, 2012 5:59 AM   in reply to DineshID
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    I hadn't tried using SMB/FTP instead of AFP, but I just tried that and it will open fine over SMB. I didn't try FTP, Apple removed the FTP sharing from Lion Server.

     

    The complete network path to the file is afp://172.16.0.23/CarlisleFile/B/Back To Health Center/Biz Card.indd

     

    The only version of Indesign on the machine is CS5.5

     

    I've tested this on files that were converted from older versions of Indesign and also files that were created in CS5.5

     
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