I've downloaded the entire software(the free trial) but now it wont open. how do I fix this?
I am having the same problem. I downloaded Premier Elements 10 trial to my Windows 7 (64-bit) system. When I try to open it, I get error messages. Trying to open from the desktop shortcut, I get, "[...\...\Src\EMS\WSEMSUtil.cpp-715]".
Trying to open it from the file location gives me an error about the "side-by-side configuration".
You mentioned previously that you were using a desktop shortcut. Have you navigated to Program Files(x86) and located the Premiere Elements folder in there and launched the exe? Or where exactly are you invoking the Premiere Elements.exe file from?
Also was Premiere Elements working previously or is this your first time installing it?
This is my first install of elements. I have photoshop already on my laptop system. I launched the exe from the Program files (x86) and got the message about the side-by-side configuration problem.
Before I move this discussion to the Photoshop Elements forum can you please try running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to verify there were not any installation errors.
You can although did it not also identify a troubleshooting document for you to use? The package for support option will simply make the installation log available for Adobe employees to review. If you would like to respond with your token number I would be happy to look at the log file.
Alternately you can follow the directions listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html. This is exactly the same process which I would use to review your installation log.
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