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Photoshop Elements Won't Install

May 24, 2012 6:01 PM

Tags: #elements

Back in 2010 my parents had bought me a wacom/bamboo pentablet for christmas. With the pentablet came with Photoshop Elements 7.0. I successfully installed it onto my old computer, around the end of 2011 our computer got a virus. The virus ruined our computer, so we had to get rid of it. And by get rid of, we threw it away. My aunt later gave us her computer, by the way, it is an old and used computer. I installed my tablet with no problem but when I would try and upload the photoshop cd. The installing screen would never come up.

I go to My Computer>Devices with Removable Storage>Drive (F:) nothing was there. I've been so confused and I can never find the answer. Finally a guy in my math class had told me that I had to remove the device from the old computer cause the cd is locked up since its been used already.

Any suggestions on what I should do?

  • Currently Being Moderated
    May 25, 2012 10:11 AM   in reply to GothicBlueEyes

    Which version of Windows are you using?  Have you been able to install anything else from CD or DVD on this computer?  Which drive letter exactly is your optical drive?

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  • Currently Being Moderated
    May 25, 2012 2:13 PM   in reply to GothicBlueEyes

    Have you tried right clicking on the F: drive and select Explore?  Inside you should find a folder containing the install files and in that folder there should be a file titled setup.exe.  Can you please try double clicking on setup.exe.

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  • Currently Being Moderated
    May 26, 2012 10:39 AM   in reply to GothicBlueEyes

    Do you have your camera connected?  Can you possibly look at My Computer and see if you have an icon of your a CD on one of your drives.  It sounds like your F: drive might be your connect camera or maybe a USB device which contains your pictures.

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