When I configure my HTC Incredible 2 smartphone to connect to my Windows 7 OS as another drive and plug it into a USB port, it recognizes the drive as a camera or card reader but produces the error message: "Failed to obtain thumbnails from the device. The device is not connected or is busy." The Get Photos button is also grayed out. When my smartphone is first connected to the PC it gives me an option to install drivers and asks to insert disk, but I do not recall getting a driver disk with the phone and, when I visit the HTC web site, I have no idea what download might address this particular issue. The bottom line is that without Bridge's recognitioon, its features are unavailable and I can only copy and paste when I want to download photos. Would appreciate suggestions.
I prefer to stay in the dark ages where my cell phone justs makes and receives calls.
But, can you just download your pictures to your computer then browse the files in Bridge?
What type of file does the camera have and it is listed in the file type association?
The HTC saves photos as JPG and those files are associated with Windows
Then first set this to open in PS because I assume you have also bought PS to edit your pictures in and not want to use picture viewer for that?
The try again. And did you use Adobe Photodownloader to download from your HTC?
Thanks for your suggestions. Changing the JPG file association to Photoshop
and using Adobe Photo Downloader, which Bridge does, made no difference.
Still get the same error message about failing to load the thumbnails which
terminates the download process as far as Bridge is concerned. I also talked
to someone at HTC and it appears to be a third party driver issue; i.e.
There is no driver addressing the issue I raised. I can manipulate the phone
s photo gallery like any other disk, so rather than customizing in the
download process, it will just take another step or two for Bridge to do its
magic after download. Thanks again.