I don't know if you need and answer anymore.  But I had the same problem with premiere.  I have tried to duplicate the conditions but now it alwasy works.

After trying awhile and opening and closing CS6 I noticed that when  you start a new project.  Above the Name you enter,  It says capture format and it was set to DV.  I clicked on it and there was the option HDV.

Since my footage is HD I chose that and when I dragged and dropped my file there was sound attached,

Another time it happened,  So I took a look at the 2nd screen that comes up that I usually hit cancel on.  And saw the AVchd Folder Icon.

I clicked on it

And I picked the format I would use.  For Me it was 1080p 24

I clicked okay.  There was a sequence indicator in the source files but I ignored that and dragged and dropped my file into the project box.   I got video and sound that way,  Now for whatever reason.  I don't have to do any of those things for the file to have sound,

I think they mention it here but there is another post that says to be able to use markers on MTS files you need to either copy the file directly from the source or copy the entire AVCHD directory in what ever file you store videos,

That means keeping your SD card or Camera Hard drive clean so you don't import the same clips over and over.

I have been playing with Prelude but I am not sure if I as a one man show doing simple little movies need it.

Speedgrade looks more useful and I am learning that,

I don't know if this is helpful or too late to be helpful but I just figured it out recently.

Barry

After a little more searching I found the link regarding Prelude and MTS files and how the folder structure needs to be intact.  Not having the folder structure I took a few files and transcoded them to MP4's hoping this would resolve the audio and screen refresh issue.  It has not.

The screen refresh issue seems to only happen intermittantly and not as frequently as before.  The audio issue is not resolved. I was happily working in the ingest screen, clicked the ingest button, screen went away, I did something else, came back to the ingest screen for another file and now no audio on the MP4's.  I bounced between MP4's and the MTS files and audio will work on the MTS, but not on the MP4.  Shutting down Prelude and then starting it up again, no audio is heard on either file type.  I even found two file types in the same folder (AVI and MP4) and the AVI has sound but the MP4 does not and I can go back and forth between the files with no sound in the MP4 and sound in the AVI file.

How does this happen? These "features" is making this program useless and I can't seem to find a single reason for any of it because nothing is consistent enough, other than the audio not working more than it works.

Hey

I finally got my computer and Creative Cloud CS6 problems sorted out.  I downloaded Prelude and then downloaded updates.

But I was able to ingest with sound. MP4 files of various qualties and MTS files that were not from the source.   Everything works,

Do you have an up to date version,  not that other versions should behave like yours.

But I wanted to let you know I tried to make it not work but everything did.

Sorry

Barry

Hi Scott,

I have the exact same version.  And speaking of ingesting MTS files from the source.   I recorded some footage.  Put the SD card in my laptop.  Transferred the one file onto a flash drive, put the flash drive into my editing computer and transferred it onto my Hard Drive and went through the ingest process and it came out perfect sound and everything.    I was going to make a screen recording of what I did, but you know how to do it. I just doesn't work right.

I imagine you have the right hardware.

So my little my mind can't think of what to do.   I am having a frustrating problem with my wireless printer,  One computer can print to it and one can't.

All I can say is that I used the Chat Tech Support when first installing Creative Cloud and they were very helpful, patient and easy to deal with,.

There are slower wait time for chat support, that is why I mention them.

Good luck and if I can do anything or test out something on mine, I am glad to help.

I unfortunately work alone and I don't see the need to use Prelude.  I just edit the clips in Premiere

Barry

Glad you are working on it.

I am not sure what you mean by conformed.   But it's weird that I can ingest AVCHD files into Prelude from whatever source.  And  other formats as well.  And Scott has trouble with all kinds of formats,  But we have the same version.

I have no idea what I did correctly except download it and update it.

Perhaps my computer is haunted by an Adobe tech.

All the best

Barry

If this is the case then a simple "conforming" icon, a splash screen indicating conforming is occuring or some other indicator in the ingest screen would suffice.  I think the "not knowing" is part of the problem because the end user wants the software to "just work."

If this same problem, that is conforming, affects or is related to the screen refresh issue, that is a much larger issue that should addressed quickly.