I sold my old laptop after removing all programs and files. But I did not know I had to deactivate my Dreamweaver Cs$. How can I solve this issue, I cannot install it in my new computer. Cause it says is already on two, and I don't even have it anymore.

Thank you, this was very helpful. I did discover that the 'deactivate' option was not available until I opened an actual document. I started Acrobat Reader Pro X and selected 'Help' on the menu bar but noticed that the 'deactivate' menu item was disabled. So, I selected or opened one of my recent reader files. After the file opened, I selected the 'help' category on the menu bar, again. This time the 'Activate' item was available. As you posted, It asked me if I wanted to do this temporarily or permanently. Thanks again . I need to transfer applications and files to a newer laptop.

how to deactivate serial before uninstall of wrong disk in bundle

@RichGopen -- you would have to contact Adobe customer service (see link at bottom of the page), they're the only ones who can really help with that for the activation database on their end.

I deactived a version of photoshop on a computer that no longer works and have been using Photoshop on my newer desktop for several years (just one copy).  I have just purchased a new laptop and it says that I have two copies already.  How can I use my second copy on my new laptop.

I lost an HD on my 21.5" iMac which finally resulted in Apple replacing the computeer so one cc of CS6 went down with that HD.   I then bought a 27" with the 1GB graphic card and put 16GB mem in it.  But I get thethe "deactivate" pop up and I only have it installed on thhis and my Macbook.

could you help please??  I have had enough grief with the last couple of weeks downtime.

Ed

i also have this problem. i have had a major system crash and can not access my software to deactivcate it.  can this be done by phone?  i am in australia...

I just contacted support via chat because my system motherboard was replaced (and I cannot deactivate that device).

The chat rep made me wait 5 minutes before he/she wrote that support could not deactivate subscription devices and that I would have to do it myself.  He offered to send me a link to the online support pages (where I found the instructions to contact Support).

This is just awful.  I guess I will have to cancel my subscription.

Creative Cloud.  Two computer are apparently allowed (desktop and laptop).  I'm only using this laptop mostly, but its motherboard was bad.

I am fairly confused about this activation.

After the new motherboard was installed, the first Adobe product I ran asked me to sign in to activate the subscription.  I did, and everything seemed okay.

Then, maybe after a reboot, Acrobat asked to be activated.  I signed in and was told that I had exceeded the subscription activation number. That's when i started looking for support.

Other Adobe products kept working.

Now I can start Acrobat XI Pro without any problems or getting any messages.

If you did something, thanks!  If you didn't do anything, then this whole activation process remains a mystery, but I am up and happy... but wary.

My last computer iss dead, I can no longer turn it on to deactivate my creative suite, what do I do?

I have similar problem, did you get an answer from somebody? Minulla on sama tilanne, saitko vastauksen?

I purchased a new MacBook Pro Retina and moved the CS5.5 to my new Retina. The previous MBP was completely erased.

Trying to put CS5.5 on a 2nd Mac and it says I cannot due to the 2nd MBP is using the license.

Any suggestions as to how get to use CS5 on my second home family Mac?

Thx Much and Merry Christmas