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Secure Zone password set (send log in details email) link not working for everyone

May 2, 2012 1:04 AM

Categories: Content Management and Modules, Bug Reports and System Issues

Hi Guys,

 

I have a site with three secure zones for different online programs. We're beginning to sell some programs and, because we aren't using a seemless gateway, we are manually subscribing them to the secure zones then clicking the 'Send log in details email' button. The email seems to be going out which is good. But, some clients can't click on the link to set their password. Nothing happens. Even if they copy and paste the link text into a browser window, still nothing.

 

Anybody know why this would be working for some people and not others. Could it be to do with cookies or email clients etc. We are at a loss and therefore have lost two sales so far (they asked for refunds) because they couldn't access their programs in the secure zone.

 

Any help greatly appreciated.

463 Views   6 Replies   Latest reply: Steve @ Lightplay, May 27, 2012 4:58 PM
 
Replies
  • Liam Dilley
    4,018 posts
    Feb 28, 2012
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    1. Liam Dilley,
    May 2, 2012 1:39 AM   in reply to FTS95
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    Hey there,

    Copy paste for people is always a problem, they never copy things like that properly.

    By default the new password tag change only renders the URL. You need to go into the email layout and wrap the tag into a link... <a href="{tag_password}>{tag_password}</a> (Use the dropdown in the editor to get the tag, I am just going off memory)

    That way the link will work and they wont need to copy and paste.

    You also need to test and ensure the set/reset layouts are all looking good, useable etc. Out of the box they are not really very good and clear.

     
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  • FTS95
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    2. FTS95,
    May 2, 2012 2:07 AM   in reply to Liam Dilley
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    Thanks LiamDilley for such a prompt reply. Currently my code looks like this:

     

         ...and your password is [<strong>{tag_password}</strong>]

     

    Are you saying that I should be changing the '[<strong>{tag_password}</strong>]' to:

     

    [<strong>,a href="{tag_password}>{tag_password}</a></strong>]

     

    The thing is, most of the time the link text appears as a link, but not for everyone. Do you think this will fix it?

     
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  • Liam Dilley
    4,018 posts
    Feb 28, 2012
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    3. Liam Dilley,
    May 2, 2012 2:49 AM   in reply to FTS95
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    Hey. You got a syntax error there, By default It looks like a link but its not a link till you change it. Its just text.

     


    Change From:

    [<strong>{tag_password}</strong>]

     

    To:

    [<strong><a href="{tag_password}>{tag_password}</a></strong>]

     
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  • FTS95
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    4. FTS95,
    May 2, 2012 5:04 AM   in reply to Liam Dilley
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    Thanks - made those changes and we'll see if it fixes the issue. I really appreciate your input.

     

    One question though - why was it previously showing as a link in my email tests, but not as a link in some of my clients? This is when the code was:

     

    [<strong>{tag_password}</strong>]

     

    Any ideas?

     
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  • Liam Dilley
    4,018 posts
    Feb 28, 2012
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    5. Liam Dilley,
    May 2, 2012 5:16 AM   in reply to FTS95
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    Would not render as a link so not sure what you saw.

     

    Before the change it was the actual password, system would set a default one and then if a reminder was sent it would be the persons current password. This was not very secure and was changed to how it is now but it is not and has not been in a link. As I mentioned it shows as a URL but its just text, hence the modifications I mentioned

     
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  • Steve @ Lightplay
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    6. Steve @ Lightplay,
    May 27, 2012 4:58 PM   in reply to Liam Dilley
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    Hey Liam, I think you mean [<strong><a href="{tag_password}">{tag_password}</a></strong>]

     

    Closing the href

     

     
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