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richardbarnes12
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CS 6 install fails

May 27, 2012 12:49 AM

Tags: #install #cs6

I have tried to install CS6 numerous times on my mac running lion.  It hangs at 12% installing adobe fonts. It hangs the machine and the only way out is to power off.  Any ideas?

 
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  • Currently Being Moderated
    May 27, 2012 1:36 AM   in reply to richardbarnes12

    Weed out your system fonts/ turn off your font manager. you have permission issues on the fonts and/or a "bad" font in there. Check the install logs for details.

     

    Mylenium

     
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    May 27, 2012 11:48 PM   in reply to richardbarnes12

    can you share the install logs with us , it may have some vital info.

     

    Check this link to collect the log:- http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html

     

    and paste the log at pastebin.com and put the link here.

     
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    May 28, 2012 12:11 AM   in reply to richardbarnes12

    These log file are not complete unable to locate last section of the Install logs, however please try these steps :-

     

    1) Uninstall all the Adobe Apps

    2) Run the cleaner and clean all , cleaner tool can be found at :- www.adobe.com/support/contact/cscleanertool.html

    3) Install CS6 from the root user account , to enable root user follow this KB:- support.apple.com/kb/HT1528

     
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    May 28, 2012 1:14 AM   in reply to richardbarnes12

    I understand you amy be only user and having the admin privileges , but root user account provide extensive permission becuase there is always the restriction by the OS to the user.

     

    Hence check installing from the root user account.

     
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    May 28, 2012 4:39 AM   in reply to richardbarnes12

    Strange....Even the log file isn't complete that's odd to.

     

     

    Can you check installing in the safe mode ,to start the Mac ni safe mode , start your machine with Shift key pressed.

     
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    Jun 10, 2012 12:21 PM   in reply to richardbarnes12

    I'm having the very same problem you are. I was thinking that maybe it was my computer, but it sounds like the problem is on Adobe's side.

     

    Have you resolved this issue? I am stuck without any Adobe software (that I really need) and I would appreciate any help!! I'm so frustrated. I must have force shut down my computer over 20 times now-- that can't be healthy.

     
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