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Kieran P Egan
Kieran P Egan
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Help with Acrobat X Pro Config Error

May 28, 2012 10:30 AM

Hello, I'm looking for some assistance with Config Error 130:11 on Acrobat X Pro running on Windows 7.

 

The message reads:

 

A problem has occured with the licensing of this product. Restart your computer and re-launch the product.

...

Error: 130:11

 

 

I'm using the subscription service for CS6.

Help appreciated!

 

Kieran

1595 Views   6 Replies   Latest reply: Kieran P Egan, Jun 8, 2012 1:36 AM
 
Replies
  • Sandeep V.
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    1. Sandeep V.,
    May 28, 2012 3:54 PM   in reply to Kieran P Egan
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    Hi Kieran,

     

    Was there a previous version of Acrobat installed on this machine?

    • Check the permissions on these folders:
      1. C:\ProgramData\Adobe\SLStore
      2. C:\Program Files (x86)\Common Files\Adobe\Adobe PCD
      3. C:\Program Files (x86)\Common Files\Adobe\caps
    • Move these folders to the desktop and relaunch Acrobat:
      1. C:\Program Files (x86)\Common Files\Adobe\Adobe PCD
      2. C:\Program Files (x86)\Common Files\Adobe\caps

     

    Note: Use C:\Program Files\Common Files for x32 bit machines.

     

    Feel free to write back with results.

     

    ~Sandeep V.

     
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  • Kieran P Egan
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    2. Kieran P Egan,
    May 29, 2012 1:57 AM   in reply to Sandeep V.
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    Hi Sandeep,

     

    Thanks for your response.

    Acrobat Reader had been installed on the machine, but not an earlier version of Acrobat - it's a new machine, but I installed CS5 Design Standard before subscribing to CS6.

    Since my CS5 software was an upgrade (as was CS4 - I had been asked to re-enter the CS4 serial number), I think the Acrobat software was never fully installed prior to the CS6 download.

     

    The permissions for SLStore were:

    System & Administrator - Full Control

    Creator Owner - Special

    Users - Read & Execute

    Users - Speical

     

    The permissions for Adobe PCD & caps were:

    Administrator - Full Control

    Everyone - Read

     

    When the Adobe PCD & caps folders were moved to the Desktop & the Acrobat X Pro re-launched, I received an Error: 6 response:

    Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support... etc

     

    I assume this is my next step?

     

    Many thanks,

    Kieran

     
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  • Sandeep V.
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    3. Sandeep V.,
    May 29, 2012 3:37 AM   in reply to Kieran P Egan
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    If that is the case, you need to uninstall Acrobat using CS6 uninstaller from control panel. Once that is done, reboot the machine and install it again. Let me know if you face any trouble in this.

     

    *You can move PCD and Caps folders back to the origional location.

     
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  • Kieran P Egan
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    4. Kieran P Egan,
    May 29, 2012 5:02 AM   in reply to Sandeep V.
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    Hi Sandeep,

     

    The re-installation appears to have worked. Thanks for your help.

     

    Kieran

     
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  • venkk
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    5. venkk,
    Jun 7, 2012 3:41 PM   in reply to Kieran P Egan
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    -          Launch any other CS6 product

     

    -          It will pop-up trial screen at launch.

     

    -          Click on License this software and restart subscription.

     

    -          Launch Acrobat X after this. It should launch fine

     
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  • Kieran P Egan
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    6. Kieran P Egan,
    Jun 8, 2012 1:36 AM   in reply to venkk
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    Hi Venkk,

     

    That seems to have worked. Thanks.

    Kieran

     
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