Hello, I'm looking for some assistance with Config Error 130:11 on Acrobat X Pro running on Windows 7.
The message reads:
A problem has occured with the licensing of this product. Restart your computer and re-launch the product.
I'm using the subscription service for CS6.
Was there a previous version of Acrobat installed on this machine?
Note: Use C:\Program Files\Common Files for x32 bit machines.
Feel free to write back with results.
Thanks for your response.
Acrobat Reader had been installed on the machine, but not an earlier version of Acrobat - it's a new machine, but I installed CS5 Design Standard before subscribing to CS6.
Since my CS5 software was an upgrade (as was CS4 - I had been asked to re-enter the CS4 serial number), I think the Acrobat software was never fully installed prior to the CS6 download.
The permissions for SLStore were:
System & Administrator - Full Control
Creator Owner - Special
Users - Read & Execute
Users - Speical
The permissions for Adobe PCD & caps were:
Administrator - Full Control
Everyone - Read
When the Adobe PCD & caps folders were moved to the Desktop & the Acrobat X Pro re-launched, I received an Error: 6 response:
Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support... etc
I assume this is my next step?
If that is the case, you need to uninstall Acrobat using CS6 uninstaller from control panel. Once that is done, reboot the machine and install it again. Let me know if you face any trouble in this.
*You can move PCD and Caps folders back to the origional location.
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