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andyz1992
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PLEASE HELP!! Can't capture video

May 28, 2012 9:56 AM

Tags: #error #adobe #pro #premiere #avchd #canon #capture #vixia #hfm31

I have a canon Vixia HF m31 video camera and when i try to capture in premiere pro CS5.5 the camera doesnt want to capture.  I can see that it is plugged in and i know the driver was installed correctly but when I have the capture screen open it says that the device is offline and no matter how many different settings I try to change it still says its offline and i can't control it or anything.  The video camera is in the proper playback mode and computer mode is selected when asked.  It plugs in through USB and there are no other ports to plug it in through.  Please help!! I can't even use my video camera because i can't load it with premiere pro.  Thanks!

 

-Andy

599 Views   7 Replies   Latest reply: Powered by Design, May 28, 2012 6:29 PM
 
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  • John T Smith
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    1. John T Smith,
    May 28, 2012 10:13 AM   in reply to andyz1992
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    PPro works with Firewire, not USB

     

    You need to use Windows Explorer or (I think) Mac Finder to copy the video folder from the camera to a folder on your hard drive

     
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  • andyz1992
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    2. andyz1992,
    May 28, 2012 3:06 PM   in reply to John T Smith
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    But according to premiere pro cs5.5 this camcorder is fully compatible...which doesn't make sense since the camcorder doesn't have a firewire port.  I thought I got it to work before with USB.  Is there any way to do this besides having to go through windows explorer or something else?  It doesn't make sense that premiere elements can handle USB fine but not premiere pro.

     
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  • Jim Simon
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    3. Jim Simon,
    May 28, 2012 3:22 PM   in reply to andyz1992
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    The short answer is no.  Your only option is to do it the way John said.

     
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  • Powered by Design
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    4. Powered by Design,
    May 28, 2012 3:42 PM   in reply to andyz1992
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    Your camers does not record to tape so there is no need to capture.

     

    Like John and Jim said all you need to do is download the footage off your camera to your hard drive.

     

    Then just import it into Premiere and it should work just fine.

     

     

    Glenn

     
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  • Bill Hunt
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    5. Bill Hunt,
    May 28, 2012 4:47 PM   in reply to andyz1992
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    It IS compatible, but shoots to flash memory, so there is no Capture, per se. That is for tape-based cameras over FW only.

     

    However, you can Copy your full folders to your HDD, and then Import that footage into your Project. It is basically the same thing, but the process is different, as is the name, Import vs Capture.

     

    Do not forget to Copy the FULL folder structure to the HDD.

     

    Good luck,

     

    Hunt

     
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  • Jim Simon
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    6. Jim Simon,
    May 28, 2012 6:23 PM   in reply to Powered by Design
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    all you need to do is download the footage off your camera

     

    "Copy from", not "download off". Downloading in the process of transferring data from a remote computer to a local computer.  This is just a local copy process.

     
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  • Powered by Design
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    7. Powered by Design,
    May 28, 2012 6:29 PM   in reply to Jim Simon
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    So true Jim, good catch.

     

    I try to use the correct terms but sometimes type before thinking.

     

     

    ENjoy:  GLenn

     
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