Skip navigation
DoezerX
Currently Being Moderated

Error when installing CS6 Master collection

May 26, 2012 1:20 AM

Tags: #error #collection #master #cs6

Hi,

 

I had installed without any problem CS6 MC on my PC but yesterday I bought a new SSD and decided to uninstall it of my HDD in order to reinstall it on the SSD. But now I can't install it anymore as the install stops at 2% every time with this error :

 

Exit Code: 34

 


Summary


 

- 1 fatal error(s), 0 error(s), 0 warning(s)

 

 

 

FATAL: Payload '{0A1E2FE2-B2AD-42F4-9C74-641853FB093A} Photoshop Camera Raw 7 6.0.98.0' information not found in Media_db.

 

I have tried to reinstall it thousand times.

 

I already have found two spanish topics in this forum but the solution given doesn't work for me as it is "Uninstall the ACR 7.1 Beta." and I don't have any adobe software on my PC anymore. I tried to clean my registry and all that but I'm not very good at it and I don't want to do something wrong.

 

Thank you.

 
Replies
  • Currently Being Moderated
    May 26, 2012 1:24 AM   in reply to DoezerX
     
    |
    Mark as:
  • Currently Being Moderated
    May 26, 2012 3:39 AM   in reply to DoezerX

    Mmh, sounds odd. Perhaps provide the install logs?

     

    Mylenium

     
    |
    Mark as:
  • Currently Being Moderated
    May 26, 2012 4:49 PM   in reply to DoezerX

    I think you haven't uninstalled the software properly , becuase the log file still says that it is not able to sync with Media_db.

     

    Run the cleaner tool one more time , Choose "ALL" , to remove everything from the compuer related to Adobe .

     

    Restart your Machine

     

    Install and check.

     

    If it still fails , share the latest install log

     
    |
    Mark as:
  • Currently Being Moderated
    May 27, 2012 4:36 AM   in reply to DoezerX

    Manually delete all instances of caps.db. That's where Adobe install info is stored.

     

    Mylenium

     
    |
    Mark as:
  • Currently Being Moderated
    May 28, 2012 1:12 AM   in reply to DoezerX

    The problem is your Photoshop Cs6 data cannot be synched by the Media_db.

     

    You have to remove all the Adobe Software and previous version , I dont know but you have CS4, CS5 , CS5.5 installed on your machine , which is causing this issue.

     

    Get rid for them by the Cleaner tool , here is the Link for it :- www.adobe.com/support/contact/cscleanertool.html

     

    and once you remove every single version of Adobe software , Install CS6 and then it will work

     
    |
    Mark as:
  • Currently Being Moderated
    May 28, 2012 1:12 PM   in reply to DoezerX

    Strange......BTW I read your post and viewed your crash log as well and I thought you ran the cleaner tool to remove CS6 only not the older version , but you dont have any.

     

    Can you move these folder on desktop and then check:-

     

    C:/Program files(x86) /common files/Adobe *

    C:/Program files/common files/Adobe *

     
    |
    Mark as:
  • Currently Being Moderated
    May 28, 2012 6:42 PM   in reply to DoezerX

    As per your screen shot , you have all the files and folder which should be removed by the cleaner tool , strange these hasn't been removed.

     

    Are you certain , you dont have any previous version of Adobe installed and have run the cleaner tool and "clean all" is the option you selected.

    If yes , then go ahead and move these folder on desktop and install CS6

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points