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JSayCreative
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Illustrator CS6 Freezing (Mac)

May 28, 2012 6:33 PM

Tags: #illustrator #problem #adobe #mac #cs6 #freezing

Hey guys, Im wondering if any one has been experiencing these issues or if I am alone on this.

 

Illustrator CS6 has been consistantly freezing on me (pinwheeling) causing me to force quit. I first notice it happening when I left it open and unattended for half and hour or more. I uninstalled and reinstalled after removing prefs etc. It kept happening for various reasons esp when trying to copy and paste items. Now it happens when ever it feels like it.

 

I am running Mac OSX Lion 10.7.4 on an iMac i7.

 

Any help is greatly appreciated.

3323 Views   15 Replies   Latest reply: JSayCreative, Dec 12, 2012 10:50 PM
 
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  • Manish-Sharma
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    1. Manish-Sharma,
    May 28, 2012 6:37 PM   in reply to JSayCreative
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    Do you by have Suitcas fusion installed on your computer?

     

    If yes, disable it and then check

     
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  • JSayCreative
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    2. JSayCreative,
    May 28, 2012 6:53 PM   in reply to Manish-Sharma
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    I do. I will disable and see if that resolves the freezing. Is there any way for Suitcase and Illustrator (or any Adobe CS) to play nice? I gave up on SF3 and not that we have SF4 I was hoping to utilize it. :/

     

    Thanks for the help.

     
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  • Manish-Sharma
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    3. Manish-Sharma,
    May 28, 2012 6:59 PM   in reply to JSayCreative
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    Ideally , with SF4 it shouldn't happen , but I would say contact Suitcase Fusion support for better assistance

     
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  • Wade_Zimmerman
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    4. Wade_Zimmerman,
    May 28, 2012 7:10 PM   in reply to Manish-Sharma
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    Suitcase keeps getting fixed then they update it trying to do things they should not do in the first place and it seems they bring the same problems back.

     

    I tried for many versions to workwith Suticase but gave it up after CS 1 and have been happy with Font Agent Pro and there are many user who just use the Apple Font Book manager application that comes with the system.

     
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  • Ade Fowler
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    5. Ade Fowler,
    May 29, 2012 7:20 AM   in reply to Wade_Zimmerman
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    I've had no problems using Linotype FontExplorer, though admittedly, I'm still using CS5.

     
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  • JSayCreative
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    6. JSayCreative,
    May 30, 2012 5:34 PM   in reply to Manish-Sharma
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    So I can confirm that it is not Suitcase Fusion causing Illustrator to freeze. It froze again today after 10 minutes of use.

     
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  • Manish-Sharma
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    7. Manish-Sharma,
    Jun 1, 2012 5:55 AM   in reply to JSayCreative
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    Go to Mac HD/Applications/Adobe Illustrator/Plugins 

     

    look for font activation plugin there and if present , move it to the desktop and then check.

     
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  • b.whitham
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    8. b.whitham,
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    Jun 1, 2012 7:44 AM   in reply to JSayCreative
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    You may want to consider the steps Wade outlined for me here http://forums.adobe.com/message/4456987#4456987 . It hasn't fixed my problem yet – which is similar to yours – but it may help you.

     
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  • t414chino
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    9. t414chino,
    Sep 14, 2012 2:52 PM   in reply to JSayCreative
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    Illstrator CS6.

    I am a long time user of Extensis products including suitecase, but I gave up this time.

    SF4 keeps giving me a problem, freeze, Icon jumping crazy when quite.

     

    So I unistalled SF4, and installed FontExplorer instead, seems to be working better.

    Still under Demo to see how it works.

    SF4 has better interface, but better than freezing.

     
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  • Falk1534
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    10. Falk1534,
    Sep 17, 2012 8:53 AM   in reply to JSayCreative
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    Same problem, just started less than a week ago but happens basically everytime I use it, as a professional I cannot afford this unfortunately.

     

    Happens to me often when:

    • creating a New Document
    • Adding object effects
    • Copying and Pasting from other docs
    • Opening random .ai files
    • Saving for Web
    • I'm sure more scenarios will continue to pop up
     
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  • solsolsol
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    11. solsolsol,
    Dec 5, 2012 3:19 PM   in reply to Falk1534
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    Same here. Wish there was a fix. I can confirm that it is not a Suitcase issue as I do not have that installed. It happens all the time just as it does for Falk1534. I've tried a couple of fixes across different forums but nothing has worked. Hopefully Adobe will fix the issue soon.

     
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  • solsolsol
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    12. solsolsol,
    Dec 5, 2012 3:28 PM   in reply to solsolsol
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    Tried this: http://helpx.adobe.com/x-productkb/global/troubleshoot-unexpected-beha vior-user-account.html

    I have tried this before and if I delete the preferences file before starting the application, everything works fine. The second that I close and reopen, everything freezes again. At least deleting the preferences allows it to work for a while so it is a temporary fix.

     
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  • t414chino
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    13. t414chino,
    Dec 5, 2012 3:33 PM   in reply to solsolsol
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    Use Font Expoler, it works perfectly. I totally gave up on Suitecase, a piece of crap.

    I was a long time users, more than 10 years.

     

    Just get a demo first for free and see how it works.

    Never freeze since swithched. And my MacPro is much faster now.

    I like Suitcase interface, but I could not stand freezing so many times.

    which will damage your system files with so many freezing problem.

     

    Don't wait Adobe's fix, that's some kind of bugs in Suitecase.

     
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  • Falk1534
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    14. Falk1534,
    Dec 6, 2012 8:33 PM   in reply to solsolsol
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    I use that temporary fix too and it works well. Not a big complaint but its just a drag to do that routinely everytime; I find that I'll just leave the app open a lot.

     
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  • JSayCreative
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    15. JSayCreative,
    Dec 12, 2012 10:50 PM   in reply to t414chino
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    Yea I gave up on SuitCase as well and haven't had any freezing issues since I completely removed all of SF and its plugin's

     
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