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Kieran P Egan
Currently Being Moderated

Help with Acrobat X Pro Config Error

May 28, 2012 10:30 AM

Hello, I'm looking for some assistance with Config Error 130:11 on Acrobat X Pro running on Windows 7.

 

The message reads:

 

A problem has occured with the licensing of this product. Restart your computer and re-launch the product.

...

Error: 130:11

 

 

I'm using the subscription service for CS6.

Help appreciated!

 

Kieran

 
Replies
  • Currently Being Moderated
    May 28, 2012 3:54 PM   in reply to Kieran P Egan

    Hi Kieran,

     

    Was there a previous version of Acrobat installed on this machine?

    • Check the permissions on these folders:
      1. C:\ProgramData\Adobe\SLStore
      2. C:\Program Files (x86)\Common Files\Adobe\Adobe PCD
      3. C:\Program Files (x86)\Common Files\Adobe\caps
    • Move these folders to the desktop and relaunch Acrobat:
      1. C:\Program Files (x86)\Common Files\Adobe\Adobe PCD
      2. C:\Program Files (x86)\Common Files\Adobe\caps

     

    Note: Use C:\Program Files\Common Files for x32 bit machines.

     

    Feel free to write back with results.

     

    ~Sandeep V.

     
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  • Currently Being Moderated
    May 29, 2012 3:37 AM   in reply to Kieran P Egan

    If that is the case, you need to uninstall Acrobat using CS6 uninstaller from control panel. Once that is done, reboot the machine and install it again. Let me know if you face any trouble in this.

     

    *You can move PCD and Caps folders back to the origional location.

     
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  • Currently Being Moderated
    Jun 7, 2012 3:41 PM   in reply to Kieran P Egan

    -          Launch any other CS6 product

     

    -          It will pop-up trial screen at launch.

     

    -          Click on License this software and restart subscription.

     

    -          Launch Acrobat X after this. It should launch fine

     
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