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Pio Emilio Diaz
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Error installing CS6

May 15, 2012 8:48 PM

I have tried in different computers, different installers and I keep getting the following errors.

 

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF027, DW006 ...

 

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 11 error(s), 0 warning(s)

 

----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

ERROR: DW006: Apple Package failed to install successfully.

----------- Payload: {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6 6.0.0.0 -----------

ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirQFnk2Ji6/Assets1/Adobe Media Encoder CS6.app/Contents/Frameworks/CIT/Plug-ins/CustomLanguageModel/CustomLa nguageModel.bundle/Contents/MacOS/CustomLanguageModel" to "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Frameworks/CIT/Plug-ins/CustomLanguageModel/CustomLa nguageModel.bundle/Contents/MacOS/CustomLanguageModel" (Seq 981)

ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 981)

----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro  10.0.0.0 -----------

ERROR: DW006: Apple Package failed to install successfully.

----------- Payload: {6040E054-500A-427A-9DA2-349F0FEB19D1} Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack 16.0.0.0 -----------

ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirD9w1UHYR/Assets1/Application/Cool Extras.localized/en_US/Templates/Film/Banner.ait" to "/Applications/Adobe Illustrator CS6/Cool Extras.localized/en_US/Templates/Film/Banner.ait" (Seq 67)

ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 67)

 

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed

ERROR: DW050:  - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure

ERROR: DW050:  - Acrobat Professional: Install failed

ERROR: DW050:  - Adobe Media Encoder CS6: Install failed

ERROR: DW050:  - Acrobat X Pro : Install failed

3453 Views   10 Replies   Latest reply: m_chau, Feb 13, 2013 10:14 AM
 
Replies
  • Sharad Saxena
    191 posts
    Apr 30, 2010
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    1. Sharad Saxena,
    May 17, 2012 4:58 AM   in reply to Pio Emilio Diaz
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    Try if any of the following steps helps in resolving the problem -

    1) Run any OSX updates available

    2) Reboot the machine and quit any other application

    3) Download a fresh copy of installer and run it locally from your machine (not from an external drive)

    4) Run from a different admin account

    Please update if it solves your problem or share the complete log if you encounter any error.

     
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  • Pio Emilio Diaz
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    2. Pio Emilio Diaz,
    May 17, 2012 5:36 AM   in reply to Sharad Saxena
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    I already did everything you listed and more. I got in contact with support and they can't seem to solve it either.

     

    Support is a lot more than text book answers and reading a computer screen.

     
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  • Manish-Sharma
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    3. Manish-Sharma,
    May 17, 2012 5:43 AM   in reply to Pio Emilio Diaz
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    Can you enable the root user account and then install the software.

     

    support.apple.com/kb/ht1528

     
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  • Pio Emilio Diaz
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    4. Pio Emilio Diaz,
    May 17, 2012 5:49 AM   in reply to Manish-Sharma
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    Already did that too, I tried 3 different computers, so I think the problems is with the installer. I even went deep in the folder and tried installing acrobat by itself and still no luck. They shipped a physical DVD that I should be getting today. Let's see if it works, if it does then the installer online is corrupted.

     
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  • Pio Emilio Diaz
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    5. Pio Emilio Diaz,
    May 17, 2012 10:12 AM   in reply to Pio Emilio Diaz
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    OFFICIAL!! They sent me a physical DVD and it works. the DMG files Adobe has in their server is corrupted. Please Fix them.

     
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  • Caciotti
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    6. Caciotti,
    May 29, 2012 4:43 AM   in reply to Pio Emilio Diaz
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    I've the same problem.I've tried every possible trick (root user, adobe cleanup app, etc...) but the install procedure always fails during the installation of Illustrator.

    Should I have to order the physical DVD ? Is there any alternative solutions ?

    Thank you for the answer.

     
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  • Manish-Sharma
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    7. Manish-Sharma,
    May 29, 2012 4:47 AM   in reply to Caciotti
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    Its hard to say until we don't see the log file or error summary.

     

    Your issue or error may vary from what is discussed here, Please provide us complete details and then only we will help you.

     
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  • Caciotti
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    8. Caciotti,
    May 29, 2012 9:23 AM   in reply to Manish-Sharma
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    Here is the log file. The system is Mac Os X 10.7.4. I obtain the same error trying to install the whole suite or Illustrator by itself.

    Thank you very much for your support.

     

     

    Exit Code: 6

    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF027, DW063 ... WARNING: DS012 ...

     

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 4 error(s), 4 warning(s)

     

    ----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------

    WARNING: DS012: LocalizeFile: Localized string not found for locale 'it_IT' try fetching for en_US(Seq 21)

    WARNING: DS012: LocalizeFile: Localized string not found for locale 'it_IT' try fetching for en_US(Seq 22)

    ----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------

    WARNING: DS012: LocalizeFile: Localized string not found for locale 'it_IT' try fetching for en_US(Seq 11)

    WARNING: DS012: LocalizeFile: Localized string not found for locale 'it_IT' try fetching for en_US(Seq 12)

    ----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------

    ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirlawb0R4a/Assets1/Application/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Version s/3/AdobeLinguistic" to "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Version s/3/AdobeLinguistic" (Seq 1825)

    ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1825)

     

    ERROR: DW050: The following payload errors were found during install:

    ERROR: DW050:  - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure

    ERROR: DW050:  - Adobe Illustrator CS6 Core_AdobeIllustrator16it_ITLanguagePack: Install failed

    ---------------------------------------------------------------------- ---------------

     
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  • Caciotti
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    9. Caciotti,
    Jun 4, 2012 1:57 AM   in reply to Caciotti
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    Reading carefully other threads, I've discovered that the installer I've downloaded from the license portal was fake.

    I've ordered the DVD supports and, voilà, using them it works. Please, fix the on-line file !

    Thank you for the support.

     
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  • m_chau
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    10. m_chau,
    Feb 13, 2013 10:14 AM   in reply to Caciotti
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    I used a Adobe Installer DVD but have the same error message.

     
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