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micfur563
micfur563
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White screen in Viewer

May 7, 2012 7:34 AM

Tags: #digital_publishing_suite

Testing with InDesign CS6 today and seeing a strange problem where the folios just appear blank (white) when viewed in the Viewer on an iPad/iPhone. When I click view in the Viewer App I can briefly see the magazine content and then the screen goes completely white. If I flick from portrait to landscape the magazine appears briefly again then screen goes white. Flick back to portrait, same thing again, see the magazine for a split second then screen goes white. Any ideas? I dont think I am using wrong folio resolutions or anything like that.

 

Thanks

1601 Views   12 Replies   Latest reply: Neil Enns - Adobe, Jun 21, 2012 6:13 AM
 
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  • micfur563
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    1. micfur563,
    May 7, 2012 1:32 PM   in reply to micfur563
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    Some more info on this problem. It appears to be an issue with Alternate Layout. My inital spread (the spread I am basing my Alternative Layouts on) appears fine on the device. But once I try to view an Alternate Layout, for example by switching to Landscape, the screen just turns white.

     
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  • Neil Enns - Adobe
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    2. Neil Enns - Adobe,
    May 7, 2012 1:49 PM   in reply to micfur563
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    Can you provide some more details on your InDesign document structure? Do you have two alternate layouts, one for iPad H and one for iPad V?


    When you created the article in the folio did you make sure to set it to be dual-orientation?

     

    Neil

     
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  • micfur563
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    3. micfur563,
    May 7, 2012 2:09 PM   in reply to Neil Enns - Adobe
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    I was just reading your Blog when your forum reply came through!!!

     

    I have a very simple structure because I am just testing. iPhone 4 V and iPhone 4 H (960 x 640) and just a single page . See image below. As you can see in the image, portrait is the first page and thats the page I can see on my iPhone 4S. Switch the phone to horizontal and the screen goes white. (for a split second I can see the horizontal content before the screen goes white).

     

    One other thing, if I switch the pages around in the pages panel and make the H first in line, then that shows up fine on my iPhone while the V page is white.

     

    I have watched Terry Whites video a few times and cant see what I am doing wrong.

     

    Screen Shot 2012-05-07 at 22.01.55.png

     
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  • Neil Enns - Adobe
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    4. Neil Enns - Adobe,
    May 7, 2012 5:06 PM   in reply to micfur563
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    Sorry for the delay in replying, I had to install CS6 and DPS Woohoo for the final release being available!

     

    I just tried this with a 480x320 InDesign document. I created a horizontal and vertical alternate layout. Then I created a 480x230 folio in Folio Builder and added the InDesign document as the only article. This rendered properly on the iPhone.

     

    I also used the same 480x320 InDesign source document to create a 960x640 dual-orientation folio in Folio Builder. This also rendered properly on the iPhone.

     

    Can you zip up your source documents and send them to me to try?

     

    Neil

     
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  • micfur563
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    5. micfur563,
    May 8, 2012 8:08 AM   in reply to Neil Enns - Adobe
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    Hi Neil, sent you a PM.

     
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  • Neil Enns - Adobe
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    6. Neil Enns - Adobe,
    May 8, 2012 2:02 PM   in reply to micfur563
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    For the benefit of the rest of the community, I used Michael's file and was able to reproduce the issue. The problem seems to be related to using the alternate layouts and PDF as the rendering method for the article. When PNG or JPEG is used the article renders properly in both orientations.

     

    I'm passing the information along to our testing team so they can chase down the exact issue and then open a bug report as appropriate.

     

    Note that we do know that dual-orientation PDF articles work on iPhone (I saw one today), however I believe that was created using two seaparate InDesign documents and not the alternate layouts feature in CS6.

     

    Neil

     
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  • micfur563
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    7. micfur563,
    May 8, 2012 2:19 PM   in reply to Neil Enns - Adobe
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    Thanks for the help Neil. Can manage the old fashioned way for now.

     
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  • Gusgsm
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    8. Gusgsm,
    May 29, 2012 12:32 AM   in reply to micfur563
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    Hi, Neil and folks

     

    I am having the same trouble as micfur563 but I am using an Ipad2.

     

    My system is a W7 with CS6 cloud suite with the latest updates and the content viewer in the Ipad is up to date (as of today).

     

    The design was built from scratch with InDesign CS6 and I built the alternate layout from there.

     

    The odd thing is that the first layout made is seen OK and then the second one (the alternate one) cannot be seen but as a white screen. It does not matter if you build first the Landscape vesion and then the portrait or the other way rond. It's the second one what you cannot see.

     

    With PNG or JPEG there's no trouble whatsoever

     

    Do you think this is going to be addressed any time soon?

     

    Thanks in advance :)

     

    Gustavo (Posting from Madrid)

     

    PS: I could e-mail or share in folio builder the files if needed.

     
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  • micfur563
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    9. micfur563,
    May 29, 2012 5:02 AM   in reply to Gusgsm
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    This is a know issue Gustavo which I believe is going to be fixed in V21. The work around in the meantime is dont use multiple alternative layouts for a PDF Folio. If you want to create an iPhone resolution folio for example make sure your source InDesign file only contains a single layout.

     
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  • Gusgsm
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    10. Gusgsm,
    May 31, 2012 1:22 PM   in reply to micfur563
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    Just back to report and confirm the PDF made with two different files works all right. So, too bad for the alternative layout, at least for the time being.

     

    Thanks for the hint.

     
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  • Gusgsm
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    11. Gusgsm,
    Jun 21, 2012 5:46 AM   in reply to Gusgsm
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    Yesterday v21 came out and the problem is gone. Solved.

     
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  • Neil Enns - Adobe
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    12. Neil Enns - Adobe,
    Jun 21, 2012 6:13 AM   in reply to Gusgsm
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    Thanks for the confirmation!

     

    Neil

     
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