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FullertonObserver
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photoshop CS6

May 26, 2012 7:47 PM

Just bought and installed full version of Adobe Creative Suite 6. Installation seemed to go fine. Photoshop won't work. Error message says "You can't open the application Adobe Photoshop CS6 because it is not supported on this type of Mac." I have iMac 4.1 with 2 GHx intell core duo, 2 GB 667 MHz DDR2 SDRAM. What is happening?

1846 Views   9 Replies   Latest reply: FullertonObserver, May 29, 2012 7:51 AM
 
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  • Manish-Sharma
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    1. Manish-Sharma,
    May 26, 2012 7:51 PM   in reply to FullertonObserver
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    If it prompt this error message then for sure you are not meeting the system requirement.

     

    Please check the tech specs from this link and compare it with your machine:- http://www.adobe.com/products/photoshop/tech-specs.html

     

    If in case you meet the requirement then please provide us screen shot of your system info.

     
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  • FullertonObserver
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    2. FullertonObserver,
    May 26, 2012 9:14 PM   in reply to Manish-Sharma
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    Hardware Overview:

     

      Model Name:          iMac

      Model Identifier:          iMac4,1

      Processor Name:          Intel Core Duo

      Processor Speed:          2 GHz

      Number Of Processors:          1

      Total Number Of Cores:          2

      L2 Cache:          2 MB

      Memory:          2 GB

      Bus Speed:          667 MHz

      Boot ROM Version:          IM41.0055.B08

      SMC Version (system):          1.1f5

      Serial Number (system):          W8603LMNU2P

      Hardware UUID:          00000000-0000-1000-8000-0016CB856550

     
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  • FullertonObserver
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    3. FullertonObserver,
    May 26, 2012 9:15 PM   in reply to FullertonObserver
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    Is that what you asked for?

     
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  • FullertonObserver
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    4. FullertonObserver,
    May 26, 2012 9:19 PM   in reply to FullertonObserver
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    Also Illustrator and Bridge come up with similar error messages.

    The only things that seem to work in the package are InDesign and Acrobat.

     
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  • Manish-Sharma
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    5. Manish-Sharma,
    May 28, 2012 12:55 AM   in reply to FullertonObserver
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    The reason is your processor is 32-bit but these applications are 64 bit

     

    check this link :-http://support.apple.com/kb/HT3696

     

    You can try , Ctrl+click on the Photoshop icon

     

    Go to "Get Info" , and then check the option , "Open in the 32 bt mode"

     
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  • Manish-Sharma
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    6. Manish-Sharma,
    May 28, 2012 12:57 AM   in reply to FullertonObserver
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    The tech specs clearly says:- ' Multicore Intel processor with 64-bit support" and your processor doesn't support 64 bit

     
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  • FullertonObserver
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    7. FullertonObserver,
    May 28, 2012 12:38 PM   in reply to Manish-Sharma
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    Dear Manish,

    Thank you. I upgraded the memory and OS before I installed the Creative Suite CS6 Design Standard program. I guess that was not all I should have done.

    Is there anything I can do to add 64-bit support to my computer?

    Thank you.

    Sharon [telephone number removed by host]

     
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  • Manish-Sharma
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    8. Manish-Sharma,
    May 29, 2012 5:55 AM   in reply to FullertonObserver
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    Its not the memory or OS , your coputer is perfect with these two condition , the issue is your Processor.

     

    Your Processor doesn't support 64 bit applications.

     

    Your processor "Intel Core Duo" supports only 32 bit apps

     
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  • FullertonObserver
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    9. FullertonObserver,
    May 29, 2012 7:51 AM   in reply to Manish-Sharma
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    Dear Manish,

    Thank you for sticking with me.

    I have two other computers - apparently they are just newer enough that I could load the programs on them ok.

    However there is still a problem with Adobe Acrobat. When I try to read pdfs on our own website they are completely black. I understand there is some known problem with Acrobat plug in NPAPI? How can I fix that?

    Sharon

     
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