Just bought and installed full version of Adobe Creative Suite 6. Installation seemed to go fine. Photoshop won't work. Error message says "You can't open the application Adobe Photoshop CS6 because it is not supported on this type of Mac." I have iMac 4.1 with 2 GHx intell core duo, 2 GB 667 MHz DDR2 SDRAM. What is happening?
If it prompt this error message then for sure you are not meeting the system requirement.
Please check the tech specs from this link and compare it with your machine:- http://www.adobe.com/products/photoshop/tech-specs.html
If in case you meet the requirement then please provide us screen shot of your system info.
Model Name: iMac
Model Identifier: iMac4,1
Processor Name: Intel Core Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 2 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: IM41.0055.B08
SMC Version (system): 1.1f5
Serial Number (system): W8603LMNU2P
Hardware UUID: 00000000-0000-1000-8000-0016CB856550
The reason is your processor is 32-bit but these applications are 64 bit
check this link :-http://support.apple.com/kb/HT3696
You can try , Ctrl+click on the Photoshop icon
Go to "Get Info" , and then check the option , "Open in the 32 bt mode"
Thank you. I upgraded the memory and OS before I installed the Creative Suite CS6 Design Standard program. I guess that was not all I should have done.
Is there anything I can do to add 64-bit support to my computer?
Sharon [telephone number removed by host]
Its not the memory or OS , your coputer is perfect with these two condition , the issue is your Processor.
Your Processor doesn't support 64 bit applications.
Your processor "Intel Core Duo" supports only 32 bit apps
Thank you for sticking with me.
I have two other computers - apparently they are just newer enough that I could load the programs on them ok.
However there is still a problem with Adobe Acrobat. When I try to read pdfs on our own website they are completely black. I understand there is some known problem with Acrobat plug in NPAPI? How can I fix that?
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