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FHadminStL5000
Currently Being Moderated

Invoice Me Option

May 29, 2012 1:10 PM

Tags: #ecommerce #e-commerce #payment_gateways #web_forms

My client insists that she was informed by an Adobe Buiness Catalyst sales person early on that the the Business Catalyst product supported online payment with an inoice me later option. The Business Catalyst support information seems to indicate that this type of setup is NOT possible – that an invoice me later option would be for offline payments only. Authorize.net is her selected payment gateway and they say that the inoice me option is NOT supported on their end. So who is right? Can I set up her Business Catalyst cart to support online processing through Authorize.net and then add an invoice me later option that would effectively prevent immediate processing? Or instead, would this be better accomplished via offline processing where I add an invoice me later checkbox as a custom field to her shopping cart which was then acted on accordingly during offline processing?

 

My client insists the former is an option and wants the convenience of online processing with the invoice me later bypass option. I'm telling her that the support information seems to indicate she can't have both. Any help in defining available options is greatly appreciated.

 

 

Thanks,

 

Ken

 
Replies
  • Currently Being Moderated
    May 29, 2012 2:26 PM   in reply to FHadminStL5000

    Hi Ken,

     

    Apologies for the confusion.

     

    Not sure if the rep and the client were confusing the "bill later option" with payment for the "overall site account billing" which there is an option only for this. 

     

    However it sounds more like the client wants this option for the shop within the site which is not a feature that we have.  The workaround is exactly what you've mention which is to set "offline" orders and to process on your own terms. 

     

    So basically switch the assigned gateway from Authorize to offline and handle the orders manually.

     

    Hope this helps clarifies.

    -Sidney

     
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  • Currently Being Moderated
    May 29, 2012 2:45 PM   in reply to FHadminStL5000

    Hi Ken,

     

    This is a definitive response from a BC feature standpoint. 

     

    Cheers!

    -Sidney

     
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  • Currently Being Moderated
    May 29, 2012 4:27 PM   in reply to FHadminStL5000

    Ken,

     

    The free option will trigger an offline order for orders equating to $0.  Anything greater than $0 will need to have "credit card" selected to have the order process by the assigned gateway. 

     

    So to recap you can have both free + credit card option but free orders will trigger an offline order which will not go through the assigned gateway as there's no payment to collect.

     

    Hope this clarifies.

    -Sidney

     
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  • Currently Being Moderated
    May 29, 2012 5:09 PM   in reply to FHadminStL5000

    I see where you are going with this but will not work in this fashion. 

     

    Basically the free option will only work if the cart's amount equals to $0.  If there's a balance of any kind the customer cannot use the "free option" as the system will prompt an error that this cannot be used to checkout and they will need to apply payment which is to select the "credit card" option. 

     

    So this will only work if you had products priced at $0. To answer your last query the pricing will report based on the pricing set so it will report the pricing but if you were hoping to somehow have the system recognize that the $0 is actually a $200 valued item the answer is not possible I'm afraid.

     

    Kind regards,

    -Sidney

     
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