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Captivate 5.5 PDFs not working in Acrobat 9.5.1

May 3, 2012 12:45 AM

After updating Adobe Acrobat to v.9.5.1, the PDF files that we create with Captivate 5.5 no longer work. Instead, only two pink rectangles without content are shown (see attached screenshot).

 

The PDF files work fine in Adobe Reader X. The content is also displayed correctly when I remove the table of contents from the Captivate file, but this is not something we want to do.

 

 

 

 

Is there a solution for this?

 

 

acrobat951-captivate-error.png

903 Views   7 Replies   Latest reply: thingyjiggle, Jan 16, 2013 9:41 PM
 
Replies
  • 123Baxter
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    1. 123Baxter,
    May 29, 2012 8:00 PM   in reply to ArudoNet
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    I am also having problems with the Captivate 5.5 PDFs. The animations don't play (these are AS3 from the Cap 5.5 Gallery), and the navigation buttons don't appear unless I first select a page from the TOC.

     
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  • ArudoNet
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    2. ArudoNet,
    May 30, 2012 1:06 AM   in reply to 123Baxter
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    I will be out of the office starting  25-05-2012 and will not return until

    04-06-2012.

     

    For urgent matters relating to e-Linc or Apollo, please contact Rob Hom

    ( rob.hom@ricoh-europe.com ).

     
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  • AdityaKalania
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    3. AdityaKalania,
    Jun 1, 2012 8:40 AM   in reply to ArudoNet
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    Hi,

     

    I was not able to reproduce the issue at my end. Can you please create a new captivate project and export it to PDF and then check that file.

     

    Thanks

     
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  • ArudoNet
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    4. ArudoNet,
    Jun 1, 2012 1:05 PM   in reply to AdityaKalania
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    I will be out of the office starting  25-05-2012 and will not return until

    04-06-2012.

     

    For urgent matters relating to e-Linc or Apollo, please contact Rob Hom

    ( rob.hom@ricoh-europe.com ).

     
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  • vishhere
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    5. vishhere,
    Jun 7, 2012 5:58 AM   in reply to ArudoNet
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    Hello There,

     

    There is no issue as such with Captivate generated PDF opening in the reader version 9 and above. Can you please email me and I can check from my end. My mail is viswanat@adobe.com

     

    Thanks,

    Vish

     
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  • Pete_r61
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    6. Pete_r61,
    Nov 21, 2012 4:18 AM   in reply to ArudoNet
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    Hello,

     

    I do have exactly the same problem with acrobat XI and captivate 6 !!

     

    Regards,

    Pete_r61

     
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  • thingyjiggle
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    7. thingyjiggle,
    Jan 16, 2013 9:41 PM   in reply to Pete_r61
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    Also having this issue following an automatic update from Reader 10.1.4 to.10.1.5 for PDFs generated in Captivate 5.5 which have had no problems for over a year, now suddenly after this update they don't work. Seeing plenty of posts regarding the problem but no resolutions as yet; if I find anything I'll post here.

     

    Cheers,

    Jac

     
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