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Readers Losing Subs - Costing us in Ratings

May 27, 2012 10:26 PM

Tags: #dps #bugs #bad #reviews

The latest round of bugs being experienced by several DPS publishers is the lost of the reader's entire subscription upon install of a V 20 reader.  The solution is to uninstall and reinstall WITHOUT SELECTING "restore purchases" -- This is counter-intuitve so many users don't try it. 


All of the 1-star ratings we have received have come because customers cannot download their issue or they have lost their subscription.  Since Apple doesn't allow us to respond to customers, we can't fix the issue for them and we get BS ratings in the iTunes Store. 


Screen Shot 2012-05-27 at 11.24.45 PM.png


Adobe really needs to do a couple of things:


1. Fix the issue that causes this to happen in the first place (I've been waiting for support to investigate this for about a week)


2. Work with Apple on setting up a private method for publishers to communicate with customers who poorly rate the magazine based on bugs in the delivery software.


Start-up publishers have a hard enough time succeeding in an enviroment of 30% rake for distributors, 22 cents (on average) for each issue downloaded and the overhead and incremental cost of publishing an interactive magazine. Malfunctioning delivery software can be deadly to publshers in our situation.


Michael Kranitz, CEO

RC Pilot Magazine

  • Currently Being Moderated
    May 30, 2012 4:08 AM   in reply to RCPilotMagazine

    Hi Michael,


    Please see the following thread We'll be issuing an updated viewer that addresses this issue, hopefully this week.



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  • Bob Bringhurst
    4,642 posts
    May 29, 2007
    Currently Being Moderated
    May 30, 2012 8:36 AM   in reply to RCPilotMagazine

    The hot fix was recently released. Download the 2.0.3 version of the Viewer Builder, rebuild your app, and submit it to Apple.


    Until your app gets approved, the workaround that you can communicate to customers is to force quit the application and launch again. When the app is approved, this workaround will no longer be necessary.

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