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dmcheng
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Dreamweaver MX 2004 re-activation fails; can't get Adobe on the phone!

Jul 15, 2009 2:58 PM

Hello all.  I'm replacing a user's Mac with a Windows PC.  (Yes I know - that's just the way is.)  I need to transfer Dreamweaver MX 2004 to the XP machine.  I did Transfer License on the Mac, but when I try to activate on the XP machine, I'm told that I've reached the limit of license installs.  This occurs via Web registration or by the automated phone method.

 

When I transfer myself to an operator in the automated phone method, they put me into a queue for the Macromedia license activation dept but NOBODY PICKS UP.  I've been on hold three separate times for a total FOUR HOURS and nobody picks up.

 

Does anyone know of a workaround to this activation issue, or a direct phone line where I can get a human?

 

Thanks

David

1001 Views   4 Replies   Latest reply: dmcheng, Jun 4, 2012 11:50 AM
 
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  • Mylenium
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    1. Mylenium,
    Jul 16, 2009 8:47 AM   in reply to dmcheng
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    Not sure, but don't you need a different serial for PC vs. Mac? I've only had my MacBook since CS3, so this may not always have been this way, but to me it seems logical.

     

    Mylenium

     
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  • dmcheng
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    2. dmcheng,
    Jul 16, 2009 9:15 AM   in reply to Mylenium
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    Thanks for your reply.  You're right that in some situations, the serial numbers were platform specific even though the single CD had both versions.  It turns out that this one could be switched between platforms, but only a limited number of times.  I finally got through to Adobe by giving up on the 800 number and calling a random public relations person to explain my plight. She was very helpful and got me in touch with a customer service analyst in the corporate office who made the license change for me.  I haven't tested it yet, but I'm hoping this does the trick.

     

    David

     
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  • robertach
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    3. robertach,
    May 30, 2012 5:36 AM   in reply to dmcheng
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    I am having the same activation problem and wondering if you could possibly send me the phone number you used? The computer crashed and not being repaired so I was unable to deactivate first.

     

    Thanks, Bob

     
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  • dmcheng
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    4. dmcheng,
    Jun 4, 2012 11:50 AM   in reply to robertach
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    sorry i don't have that phone number anymore.

     
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