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onraglad
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Premiere elements trial download problems

May 29, 2012 8:58 PM

I seem to have downloaded adobe premiere elements 10 but I can't extract it?  I keep getting this "invalid checksum" pop-up.

4005 Views   4 Replies   Latest reply: onraglad, May 31, 2012 4:41 PM
 
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  • Vikrant Rai
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    1. Vikrant Rai,
    May 30, 2012 5:47 AM   in reply to onraglad
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    An invalid checksum indicates that the file might have gotten corrupt during download. This typically happens on very slow or unreliable connections.

    You could try downloading again and see if it works.

     

    What computer/OS are you using?

     

    You could also have a look at http://forums.adobe.com/thread/1006208. It has some more details why this error can occur and how to work around it.

     
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  • onraglad
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    2. onraglad,
    May 30, 2012 9:08 AM   in reply to Vikrant Rai
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    I first tried downloading Premiere elements 10 on my new  Macbook Pro

    wirelessly.  The download took close to 10 hours and then it wouldn't

    extract after 15 hours.  I then tried my older iMac with Snow Leopard which

    is wired and it took 5 hours to download and wouldn't extract.  Both

    computers showed the 'invalid checksum" pop-up.  I might have to phone my

    provider?

     

    Ken

     
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  • Vikrant Rai
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    3. Vikrant Rai,
    May 30, 2012 11:14 PM   in reply to onraglad
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    If the download is completed in the Adobe Download Assistant you can temporarily turn off the feature to verify the checksum.  The following steps will allow you to temporarily disable this feature:

     

    1. Open the Disk Utility located in Applications/Utilities
    2. Go under the Disk Utility menu and select preferences
    3. Deselect the option to verify checksums
    4. Try mounting your DMG file

     

    I would recommend turning this feature back on though after the installation is complete.  Also if you notice this happening on additional files it can indicate a problem with your Internet connection.

     
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  • onraglad
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    4. onraglad,
    May 31, 2012 4:41 PM   in reply to Vikrant Rai
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    I phoned my internet provider and they upped my connection  speed (for a

    fee of course).  I downloaded the Premiere Elements 10  trial version in

    two hours or so and everything seems to be working properly.

    Thanks for your time!

     

    Ken

     
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