Adobe Community: My Adobe Collage app crashes each time I push the camera roll button

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1. Sandeep (Story team),

May 28, 2012 5:41 AM in reply to annaMaja

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Hi,

We are looking into the issue. In the mean time can you provide some information that will help us in fixing the problem:

- How many albums do you have in your photo library, if you have any album with any special characters (like '<', '%' etc) in it can you please mail the name at chandna <at> adobe <dot> com

- In which language is your iPad/collage running?

thanks

Sandeep

Adobe Collage Team

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2. annaMaja,

May 28, 2012 5:47 AM in reply to Sandeep (Story team)

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I don't have any albums in my camera roll only the one main album.

I have location on so the app should be okayed to look at my photos

correctly.

I have now tried to erase the app twice and also restarted my ipad2. And

reinstalled the app. And it's the same the whole time. If I push the camera

roll button to use my own photos it just jumps out of the app right away.

And it's very frustrating.

Everything else seem to work fine but it's a useless app if I can't use my

own photos to show customers.

Best regards

Ami Nordstrom

28 maj 2012 kl. 14:41 skrev "chandna@adobe.com" <forums@adobe.com>:

Re: My Adobe Collage app crashes each time I push the camera roll

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chandna@adobe.com <http://forums.adobe.com/people/chandna%40adobe.com>

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3. Sandeep (Story team),

May 28, 2012 5:55 AM in reply to annaMaja

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Hi,

How many photos do you have approximately?

As a workaround can you try creating another album with some photos in it on your iPad using Photos and try importing again in Collage.

thanks

Sandeep

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4. annaMaja,

May 28, 2012 7:19 AM in reply to Sandeep (Story team)

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Now I'm getting irritated. I've told you twice that it crashes right away

when I push the camera roll button. It doesn't even show a glimpse of the

camera roll it just crashes. However I did put three photos in another

album but it didn't make any difference because I NEVER get to see my

albums in my camera roll. You have a glitch in your program and I've seen

you have gotten this question before.

Why are you not trying to fix the code for the app?

Ami Nordstrom

28 maj 2012 kl. 14:55 skrev "chandna@adobe.com" <forums@adobe.com>:

Re: My Adobe Collage app crashes each time I push the camera roll

button created by

chandna@adobe.com <http://forums.adobe.com/people/chandna%40adobe.com>

in *Adobe

Collage* - View the full

discussion<http://forums.adobe.com/message/4444792#4444792

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5. AnubhavRohatgi,

May 28, 2012 9:39 AM in reply to annaMaja

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Anna

I think we are trying to understand the problem before we can commit to fixing it. Can you tell us anything that can help us isolate the problem? For,example, what version of the OS are you running on your iPad, etc

--Anubhav

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6. annaMaja,

May 29, 2012 1:43 AM in reply to AnubhavRohatgi

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iOS 5.1.1

iPad 2

16gb

5gb free

No other apps running

Rebooted iPad twice

Reinstalled app twice plus when I installed it the first time

It works fine with every other photo implement except when I push the

camera roll button. Then the app crashes taking me straight out of the app.

My battery is fully charged

I only have about 20 photos in my camera roll

I've even tried putting 3 photos in a separate map but because it crashes

before ever seeing my camera roll this is not a solution.

And for the record my name is not Anna

It's AnnaMaria or Ami

28 maj 2012 kl. 18:39 skrev AnubhavRohatgi <forums@adobe.com>:

Re: My Adobe Collage app crashes each time I push the camera roll

button created by

AnubhavRohatgi <http://forums.adobe.com/people/AnubhavRohatgi> in *Adobe

Collage* - View the full

discussion<http://forums.adobe.com/message/4445274#4445274

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7. Jesper Storm Bache,

May 30, 2012 7:00 AM in reply to annaMaja

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Hi AnnaMaria,

I am sorry to hear that you are having problems with running Collage.

One way that you can help us find the root of this problem is to send us the crash report that is generated when this happen.

First sync your device with iTunes, then do the following to locate the crash log:

If you are using iTunes on Mac OS X, then you can find the crash report in the following location:

~/Library/Logs/CrashReporter/MobileDevice/<your iDevice’s name>/

Look for a crash log that contains "Collage" in its file name. Pick the log that was generated at the time when you observed the camera roll crash.

On Windows XP, the location is:

C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter/<your iDevice’s name>

On Windows Vista and Windows 7, the location is:

C:\Users\<USERNAME>\AppData\Roaming\Applecomputer\Logs\CrashReporter/ MobileDevice\<your iDevice’s name>\

Send the crash log to jsbache "at" adobe.com

Thank you for your help.

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My Adobe Collage app crashes each time I push the camera roll button

May 28, 2012 2:28 AM

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