Skip navigation
Adareimages2
Adareimages2
Currently Being Moderated

Only Get Update Info for PSE 9 but using PSE 10

May 30, 2012 2:54 AM

I installed PSE 10 some months ago, after using the trail version of PSE 9 (which was updated during the trial period). I have never been notified of updates to PSE 10, although I do get notifications for PSE 9. I can see those in Adobe application manager and via updates in "help" in PSE 10.

 

If I choose to update, I am only being given the option to update the PSE 9 version - which I have removed from my system (at least I think I have).

 

Can anyone suggest why this is happening, please?

 

Incidentally, I also have LR4 and CS6 installed and they update with no issues.

 

Stephen

473 Views   8 Replies   Latest reply: Adareimages2, May 30, 2012 8:43 AM
 
Replies
  • Barbara B.
    Currently Being Moderated
    1. Barbara B.,
    May 30, 2012 5:43 AM   in reply to Adareimages2
    Report

    What operating system? How did you remove the trial?

     

    So far, the only update to PSE 10 has been for the raw converter. When you go to Editor>Help>Updates do you still not see that, or do you already have it installed?

     
    |
    Mark as:
  • Adareimages2
    Currently Being Moderated
    2. Adareimages2,
    May 30, 2012 6:04 AM   in reply to Barbara B.
    Report

    Hi Barbara

     

    I'm using Windows 7, 64 bit. Raw converter is version 6.7. When I open "updates" it gives me the option to update to LSE 9.3, I tried that but got the error message that it was not installed (which I knew). I removed the trial via control panel Add/Remove programs.

     

    Thanks for any suggestions - but I'm probably up to date, as you say. I was expecting that the ACR would have another update by now.

     

    Stephen

     
    |
    Mark as:
  • Barbara B.
    Currently Being Moderated
    3. Barbara B.,
    May 30, 2012 7:59 AM   in reply to Adareimages2
    Report

    Well, you removed it the right way, and you are up to date for PSE raw right now. There are things you could do to remove all traces of PSE 9 and get that out of the updater, but it's a tedious process and would involve removing and reinstalling all your adobe products. Me, I'd live with the false update message.

     
    |
    Mark as:
  • Adareimages2
    Currently Being Moderated
    4. Adareimages2,
    May 30, 2012 8:07 AM   in reply to Barbara B.
    Report

    Thank you Barbara, I appreciate your help.

     

    Stephen

     
    |
    Mark as:
  • LittlePaleFace
    Currently Being Moderated
    5. LittlePaleFace,
    May 30, 2012 8:21 AM   in reply to Adareimages2
    Report

    Hi,

     

    You could try turning off the notifications for PSE 9.

     

    In the Editor, go to Help -> Updates and it probably says that there is a PSE 9 update available.

     

    Click on the Preferences (top right) and you should see a list of things that it checks - uncheck the PSE 9 one and click on Done

     

    See if that makes a difference

     

    Brian

     
    |
    Mark as:
  • ssprengel
    Currently Being Moderated
    6. ssprengel,
    May 30, 2012 8:22 AM   in reply to Adareimages2
    Report

    ACR 7.1 has been released for Photoshop overnight, but not Elements, so far this morning.  There are two different installers and maybe PSE has the secondary priority, or maybe PSE’s 2011 technology is harder to deal with than PS’s 2012 technology and they’re still working on it.

     
    |
    Mark as:
  • ssprengel
    Currently Being Moderated
    7. ssprengel,
    May 30, 2012 8:37 AM   in reply to LittlePaleFace
    Report

    I don’t have PSE9 installed on my computer, only PSE10 and am not getting the update for PSE10, yet.  I think they haven’t released the PSE-version of the installer .

     
    |
    Mark as:
  • Adareimages2
    Currently Being Moderated
    8. Adareimages2,
    May 30, 2012 8:43 AM   in reply to LittlePaleFace
    Report

    Thanks Brian and ssprengal - I have now changed the preferences and I updated ACR for CS6 this morning. Hopefully there'll be a mesage about ACR for PSE 10 soon (not that I really need it!)

     

    Stephen

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points