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Anyone seen this error before?

May 27, 2012 6:01 PM

Tags: #error #pgc #internal_software_error

Hey I keep getting this error in Encore CS6 on a particualr sequence and have no idea how to fix it?

 

Screen shot 2012-05-28 at 10.54.45 AM.png

I need to send this DVD to the client today, any help really appreciated!

 
Replies
  • Currently Being Moderated
    May 27, 2012 6:38 PM   in reply to Daniel_Peterson

    I have never had a PGC error, so only 2 things come to mind

     

    1st, what is happening at that time code?

     

    2nd, I don't know if the current iteration of the forum has search, so go to Google and enter

     

    site:forums.adobe.com pgc error

     

    in the Google search box... some previous discussion may help

     
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  • Currently Being Moderated
    May 27, 2012 6:45 PM   in reply to Daniel_Peterson

    PGC errors and CS4 through CS5 tended to be "real" errors, but they can mean different things.

     

    By sequence, do you mean it was dynamic linked? If so, did you try exporting from Premiere/AME and using that as the asset?

     

    Is this a video or slideshow?

     
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  • Currently Being Moderated
    May 27, 2012 8:17 PM   in reply to Daniel_Peterson

    Glad it worked! Some errors are never solved, they just seem to go away!

     
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  • Currently Being Moderated
    May 29, 2012 8:18 AM   in reply to Daniel_Peterson

    Still not sure what it was but seems to have resolved itself.

     

    It might remain a mystery, but we now have another interesting error message, "minifootbal," to go with "owl orphanage," and several more. I do think that the Adobe engineers have a sense of humor, at least where the names of certain modules come in...

     

    Good luck, and glad that the Project is working now. If you do track down the cause, please update this thread, as it may well help others in the future.

     

    Hunt

     
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  • Currently Being Moderated
    May 30, 2012 1:17 PM   in reply to Daniel_Peterson

    Daniel,

     

    Great to know the cause.

     

    Long file names, long Paths, some special characters, and even spaces, have been known to cause errors.

     

    Good luck, and thank you for reporting.

     

    Hunt

     

    PS - OK, so Adobe programmers only have a limited sense of humor, such as Owl Orphanage...

     
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