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Daniel_Peterson
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Anyone seen this error before?

May 27, 2012 6:01 PM

Tags: #error #pgc #internal_software_error

Hey I keep getting this error in Encore CS6 on a particualr sequence and have no idea how to fix it?

 

Screen shot 2012-05-28 at 10.54.45 AM.png

I need to send this DVD to the client today, any help really appreciated!

1213 Views   8 Replies   Latest reply: Bill Hunt, May 30, 2012 1:17 PM
 
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  • John T Smith
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    1. John T Smith,
    May 27, 2012 6:38 PM   in reply to Daniel_Peterson
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    I have never had a PGC error, so only 2 things come to mind

     

    1st, what is happening at that time code?

     

    2nd, I don't know if the current iteration of the forum has search, so go to Google and enter

     

    site:forums.adobe.com pgc error

     

    in the Google search box... some previous discussion may help

     
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  • Stan Jones
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    2. Stan Jones,
    May 27, 2012 6:45 PM   in reply to Daniel_Peterson
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    PGC errors and CS4 through CS5 tended to be "real" errors, but they can mean different things.

     

    By sequence, do you mean it was dynamic linked? If so, did you try exporting from Premiere/AME and using that as the asset?

     

    Is this a video or slideshow?

     
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  • Daniel_Peterson
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    3. Daniel_Peterson,
    May 27, 2012 7:15 PM   in reply to Stan Jones
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    Nothing obvious at that timecode, first time the error appeared it gave me a different timecode anyhow,

    It is a video. I tried exporting it first time round via AME, I find that a little faster for longer sequences.

    I'm currently trying it to burn it in Encore via the dynamic link, so far so good, it's only a little over half way through the transcoding though.

    Will let you know if this works, hoping it was just a random error fixed with a restart of the programs.

     
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  • Daniel_Peterson
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    4. Daniel_Peterson,
    May 27, 2012 8:10 PM   in reply to Daniel_Peterson
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    So dynamic linking to Encore solved my problem! Still not sure what it was but seems to have resolved itself. Thanks

     
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  • Stan Jones
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    5. Stan Jones,
    May 27, 2012 8:17 PM   in reply to Daniel_Peterson
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    Glad it worked! Some errors are never solved, they just seem to go away!

     
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  • Bill Hunt
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    6. Bill Hunt,
    May 29, 2012 8:18 AM   in reply to Daniel_Peterson
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    Still not sure what it was but seems to have resolved itself.

     

    It might remain a mystery, but we now have another interesting error message, "minifootbal," to go with "owl orphanage," and several more. I do think that the Adobe engineers have a sense of humor, at least where the names of certain modules come in...

     

    Good luck, and glad that the Project is working now. If you do track down the cause, please update this thread, as it may well help others in the future.

     

    Hunt

     
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  • Daniel_Peterson
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    7. Daniel_Peterson,
    May 29, 2012 1:18 PM   in reply to Bill Hunt
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    Hey Bill, that was actually just the name of my sequence that had the error in it, no hidden messages there.

     

    Cheers, will let you know if I find the cause in the future.

     
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  • Bill Hunt
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    8. Bill Hunt,
    May 30, 2012 1:17 PM   in reply to Daniel_Peterson
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    Daniel,

     

    Great to know the cause.

     

    Long file names, long Paths, some special characters, and even spaces, have been known to cause errors.

     

    Good luck, and thank you for reporting.

     

    Hunt

     

    PS - OK, so Adobe programmers only have a limited sense of humor, such as Owl Orphanage...

     
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