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CS6 Crash

May 30, 2012 4:18 PM

PS6 suddenly quit with this message:Error Screen.JPG

This is the firest time I have ever encountered the Compatibility message. It seems Windows sees the program as being an old one.

 

Here's the Events Report.

Log Name:      Application

Source:        Application Error

Date:          5/30/2012 3:16:17 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Hudechrome-PC

Description:

Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

Faulting module name: atio6axx.dll, version: 6.14.10.11631, time stamp: 0x4f7e509e

Exception code: 0xc000041d

Fault offset: 0x0000000000a57064

Faulting process id: 0x121c

Faulting application start time: 0x01cd3e89703738e1

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Faulting module path: C:\Windows\system32\atio6axx.dll

Report Id: 1302feba-aaa5-11e1-88d0-002618e82977

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

<Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2012-05-30T22:16:17.000000000Z" />

<EventRecordID>12107</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Hudechrome-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Photoshop.exe</Data>

    <Data>13.0.0.0</Data>

    <Data>4f61c045</Data>

    <Data>atio6axx.dll</Data>

    <Data>6.14.10.11631</Data>

    <Data>4f7e509e</Data>

    <Data>c000041d</Data>

    <Data>0000000000a57064</Data>

    <Data>121c</Data>

    <Data>01cd3e89703738e1</Data>

    <Data>C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe</Data>

<Data>C:\Windows\system32\atio6axx.dll</Data>

<Data>1302feba-aaa5-11e1-88d0-002618e82977</Data>

  </EventData>

 

I'm running CS6 on Win7.

 

I see the old bugaboo ati is indicated, and is most likely the cause, yet the appearance of the compatibility report is new.

 

 

Earlier, I had a problem using the Quick Selection Tool. The screen went black instead of showing the cursor. I had to quit CS6 and restart to fix it. An hour or 2 later, this crash.

 
Replies
  • Currently Being Moderated
    May 30, 2012 4:33 PM   in reply to Hudechrome

    Yep, your ATI driver is crashing.

     

    If you're using the 12.4 driver, roll back to the 12.2/12.3 driver instead.

     
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  • Noel Carboni
    20,985 posts
    Dec 23, 2006
    Currently Being Moderated
    May 30, 2012 6:11 PM   in reply to Hudechrome

    Did you try going all the way back to Catalyst 11.7?  If not, I'd try it.

     

    -Noel

     
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