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designchiefkm
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Cannot use Dreamweaver CS6 because of "running for long time" script issue

May 31, 2012 1:02 AM

Started getting this error yesterday, it’s killing me....

 

Dialog box says: "A script in file ~:Applications:ADOBE CS6:Adobe Dreamweaver CS6:Configuration:Shared:BC:JS:bc_sites.js has been running for a long time.  Do you want to continue?"

 

The message keeps persisting almost everytime I try to edit something, the Yes or No options don’t seem to do anythin other than remove the dialogue box temporarily.

 

Searched for a solution to this but only found unanswered questions, so I uninstalled the app, re-installed it and all seemed to be ok for a short while and now the issue is back.

 

I’m using business catalyst and like the improved imtegration, but this is broken!!

 

Please Help..

731 Views   5 Replies   Latest reply: designchiefkm, May 31, 2012 10:33 AM
 
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  • designchiefkm
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    1. designchiefkm,
    May 31, 2012 8:41 AM   in reply to designchiefkm
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    Is this the official way to get support on purchased cs6 products?

    just wondering when I can expect a response?

     
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  • SnakEyez02
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    2. SnakEyez02,
    May 31, 2012 8:44 AM   in reply to designchiefkm
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    This is a user-to-user community.  Nothing official here.

     

    http://www.adobe.com/aboutadobe/contact.html

     

    That link will get you to contacting Adobe.  Not sure whether this is something that's an error with Dreamweaver specifically or something with the Business Catalyst functionality that you are using.  You might want to try and get support through Business Catalyst first since that is a subscription model and has different support options that DW.  Make sure that their service is functioning properly and not causing the error.

     
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  • designchiefkm
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    3. designchiefkm,
    May 31, 2012 8:49 AM   in reply to SnakEyez02
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    Hi, yeah that link leads to "Ask the experts" which is this community forum...

    very bland support me thinks...

     
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  • SnakEyez02
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    4. SnakEyez02,
    May 31, 2012 9:49 AM   in reply to designchiefkm
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    designchiefkm wrote:

     

    Hi, yeah that link leads to "Ask the experts" which is this community forum...

    very bland support me thinks...

    I'm a strong supporter of DW and Adobe, but it's one of the reasons I'm not in the Cloud or using BC.  Support is charged at a per-incident or corporate rate: http://www.adobe.com/support/programs/ . 

     

    You can try trashing that Configuration folder ( http://helpx.adobe.com/dreamweaver/kb/troubleshoot-javascript-errors-d reamweaver-cs4.html - See steps 12 & 4 for details).  But that's about the extent of community support here for most technical issues.  Seeing as how you have only 3 posts since April  you probably were not around the last time customers spoke up and complained and prompted the Lambert Walsh letter almost 3 years back now. ( http://blogs.adobe.com/captivate/2009/08/open_letter_to_our_customers_ o.html ).  Just don't be afraid to speak up or write to Adobe, they will listen.

     
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  • designchiefkm
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    5. designchiefkm,
    May 31, 2012 10:33 AM   in reply to SnakEyez02
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    Thanks SnakEyez, the configuration folder article helped, so far anyway...

    I only have a few posts as I had to create a new adobe ID to use with BC (I’ve found their partner support (live chat) quite good),

    but I have had my fair share of issues with Adobe, and the crap support is not a new thing as mentioned in the letter,

    they have been avoiding support issues for as long as I know them.

    Using users to answer support questions for other users just passes the buck I think,

    but many thanks for your response, I think it did the trick..

     
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