Adobe Community: Adobe Application Manager will not install any apps or updates

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1. Mylenium,

May 31, 2012 4:39 AM in reply to DyManic75

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System specs? AAM logs? We need to know more.

Mylenium

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2. DyManic75,

May 31, 2012 4:54 AM in reply to Mylenium

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THanks for the response. My system is a custom build.

Its got 8GB RAM, Gaiwnward GTX 560ti, 60GB SSD, 500GB second HDD, Intel Core2 Quad Q6600 CPU, Running Windows 7 64 bit (enterprise version).

Is there anything else spec wise you need?

I submitted an AAM log somewhere else. I will try and find it as its been deleted off my machine now.

Edit: Here is is:

I have removed all adobe apps and ran the cleaner app, restarted etc and are still getting errors when trying to install from Application Manager.

The log as mentioned above says:

HTTP/1.1 200 OK

Connection: keep-alive

Date: Thu, 24 May 2012 11:01:04 GMT

Content-Length: 589735437

Content-Type: text/plain

Content-MD5: sb7db7R/++4IvhLspJ3UFQ==

Last-Modified: Wed, 18 Apr 2012 13:17:37 GMT

ETag: "b1bedd6fb47ffbee08be12eca49dd415:1335574111"

Server: Apache

05/24/12 12:06:10:843 | [TRACE] | | | | | | | File does not exist at d:\temp\{44CA89C2-B6F7-4F6C-AF27-08BC32F70A14}\Acrobat_10_1_1_CCM_WWE FD.7z.aamdownload.aamd

05/24/12 12:06:10:843 | [TRACE] | | | | | | | The file attributes of directory - d:\temp\{44CA89C2-B6F7-4F6C-AF27-08BC32F70A14}\ is 16

05/24/12 12:06:10:843 | [TRACE] | | | | | | | File does not exist at d:\temp\{44CA89C2-B6F7-4F6C-AF27-08BC32F70A14}\Acrobat_10_1_1_CCM_WWE FD.7z.aamdownload

Message was edited by: DyManic75

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3. Mylenium,

May 31, 2012 8:18 AM in reply to DyManic75

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All your errors are validation errors, meaning something is shuffling around bits and bytes which change the checksum/ hash value. Could be a virus scanner, could be your network connection, could by file I/O issues with your harddrive. Impossible to tell from a distance, but you may at least check those things.

Mylenium

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4. DyManic75,

May 31, 2012 8:24 AM in reply to Mylenium

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Thanks again for the help.

I have tried disabling Symantec Endpoint that didnt help.

I have also tried installing to another hard drive.

I suppose it could be out company watchguard firewall but there is no chance of me getting outside of this - is there anything else I can try?

I am thinking a complete format and Windoes re-installation may be the only option.

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5. Mylenium,

May 31, 2012 8:47 AM in reply to DyManic75

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Imposible to tell. I'm sure the logs of your local security suite as well as your company's router/ server would provide some clues, but that goes way beyond what we deal with on this forum. If you have no alternate way of accessing the web, then I guess you'll have to haggle this out with your IT department until it works.

Mylenium

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6. DyManic75,

May 31, 2012 8:53 AM in reply to Mylenium

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I will try installing it on someone elses PC first - if this works then its nothing to do with the firewall or security software.

More importantly Watchguard is an industry standard system so if this is causing the issue what are people who use wathcguard supposed to do to install CS Suite now and keep up to date?

Have had no problems with Adobe software in the past here.

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7. DyManic75,

May 31, 2012 9:00 AM in reply to DyManic75

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Okay its not our network or security software - I have just downloaded and installed AAM fine on another PC - this has downloaded and installed Acrobat X Pro fine from within AAM.

I cant do any of that on my PC. The AAM from creative cloud wouldnt even install so I had to install another version support linked me to on the Adobe site. This comes up with error -60 and the log above.

I think I am going to have to reformat my PC as I have given up with Adobe support and the trial popup comes up every time I open a PDF.

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Adobe Application Manager will not install any apps or updates

May 31, 2012 2:41 AM

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