Just unquartine the file and move on with your lives. I can't believe all the horrible advice being given in this forum. Reinstall Windows? What are you people running, a 13 year old OS, like XP? c'mon people.

gishnetwork wrote:

 

I can't believe all the horrible advice being given in this forum. Reinstall Windows? What are you people running, a 13 year old OS, like XP? c'mon people.

Well, it's not terrible advice, especially the way a lot of users will install 100 different pieces of garbage from places on the Internet even Al Gore doesn't know exist.

Of course I realize you're joking, but naturally you wouldn't be able to install CS6 on WinXP. Just for the record.

FWIW, it's not like it takes more than about 2 hours of watching TV to wipe and reinstall. It's a good way of freshing up a system or getting rid of evidence....errr, I mean, old registry entries.

Where did I keep those encrypted top-secret government conspiracy files anyway....?

gishnetwork wrote:

 

Oh, and the Adobe employee whose reponse was basically "Well, you don't have to use Norton AV now do you?". Awesome... Great advice. How many thousands of files are in the in the suite, and the forward looking heuristics catches a single file... Yeah, great advice Adobe, let's point the finger at someone who is not even clearly at fault for incorrectly catching something at a rate of a fraction of a fraction of a percent.

Todd stated: "you have several options---and one of them is to not use that antivirus software"

Generally speaking, if you're using quotation marks it should be an actual quote. Paraphrasing usually entails using brackets, such as saying "you have [limited] options---and [your best option] is to not use [Norton AV]"

I suppose I could further restate Todd's comments as "you have several options---and one of them is to note use that antivirus software [while another option would be to learn how to actually use the antivirus software that you have installed on your system so you know how to deal with situations where the antivirus software has made an error and you need to correct it]."

Todd was fair, didn't point the finger, just mentioned what is probably the quickest solution when no other solutions were currently known. Clearly the problem here, as admitted by Norton explicitly, is that there are some unintended results from the way Norton software finds and quarantines files, and the solution lies in the proper management of the AV software not the various 3rd party applications running on the same system. That's all it is...understanding how your AV software works and knowing how to use the AV tool itself to undo errors in reporting and quarantining. It is because of this sort of conflict that Norton allows you to override it's process in the first place.

It's not an Adobe vs. Norton thing, it's just how heuristics work. As Ron Bugundy might say, "60% of the time, it works every time."

Generally speaking, if you're using quotation marks it should be an actual quote. Paraphrasing usually entails using brackets, such as saying "you have [limited] options---and [your best option] is to not use [Norton AV]"

Which is why I prefixed it with "basically". Brackets only apply if you are paraphrasing inside a quote. I paraphrased his entire statement, noting that I am transforming what he said by first stating "basically".

Todd was not fair. He knew what the issue was and how to solve it - simply unquarantine the file. Instead of stating that, he comes up with some advice of, basically, "how about not using that software then".

What if Photoshop caused Windows to crash because of some simple little config issue, but instead of illustrating that one just needs to change a config, a Microsoft employee says "If a piece of software is interferring with your use of Windows, you of course, don't have to use that software, now do you?". Problem solved.

My issue with Todds comment is that there was easier and more concise advice to be given, and I expect more from an Adobe employee.

I guess its horses for courses, Ive used Norton for must be 20+ years, never had any main problems, and if it flags up a potential problem that turns out to be ok, I have no problem with that. Much better than a virus getting through.

Chris

I think Norton has always done a GOOD job at what it does, and my problems with Norton - along with many others - has nothing to do with how well it cleans and protects a system.

I haven't used it in 3 or 4 years myself because it did use to be pretty overwhelming on a system. And many users disliked how very nearly impossible it was to actually remove it from the system. Again, this has nothing to do with the effectiveness of the product but rather the management of computer resources.

I personally found that other software out there suited my needs just as well. I currently run Microsoft Security Essentials becuase it is free, effective, and does not eat my system resources alive. I would recommend it to anybody, but I would not suggest that it is as COMPREHENSIVE as Norton (because it is not, but for many users like myself, the most comprehensive tool is not what is needed...this is why so many different tools exist).

If I were having trouble with MS Security Essentials I'd look elsewhere, but I'm fine for now. I have had to manually correct it from time to time, but I've not "blamed" the software for doing it's job, nor blamed other programs for acting in a way that my anti-virus thinks is suspect. I just fix it and move on.

Norton has a bad reputation for a reason, it's well documented on the web and not just imaginary (and to some degree, the same can be said for McAfee). The things that left a bad taste in people's mouths 4 years ago may have been resolved but like me, many people may have found other solutions that work very well for them and give no reason to go back to Norton at the present time.

You say Norton works well for you and that is fine, but on the original topic of this thread, don't expect it to be perfect, and understand that it may make a mistake once in a while that requires you to intervene.

Solid software works under combat conditions.  If you find yourself repurposing your system in hopes of making a new program work, you're likely to make everything else work as poorly as the new program. Norton's been around since the 80's.  CS6 is two weeks old.