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kongahu
kongahu
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Activating on a second computer

May 28, 2012 2:04 AM

I've transferred my Elements 7 from a desktop to a new laptop, but I'm told it's activated on two other computers already.   This is not so - how can I get this sorted out?

277 Views   3 Replies   Latest reply: photodrawken, May 31, 2012 2:15 PM
 
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  • Hemlata Tomar
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    1. Hemlata Tomar,
    May 28, 2012 5:42 AM   in reply to kongahu
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    Please contact customer service they will increase the activation count.

     

    You should always deactivate your software before reinstalling when you are unable to do so..this error message comes...http://helpx.adobe.com/contact/

     

    Hope it helps!

     
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  • kongahu
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    2. kongahu,
    May 31, 2012 1:55 PM   in reply to Hemlata Tomar
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    Thanks so much for your prompt attention to my problem.   However, can you help me with getting through to Customer Service?   I’m just going round and round the main website, without actually being able to make contact.   Is there a web address you can give me?   Thanks.

     
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  • photodrawken
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    3. photodrawken,
    May 31, 2012 2:15 PM   in reply to kongahu
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    Use the "Contact Adobe" link at the bottom right of this forum page.

     

    Ken

     
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