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marko49
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Adobe Collage crashes on inserting photo from camera roll

May 26, 2012 2:51 AM

Tags: #ipad2 #application_crashes #adobe_collage

adobe Collage on my ipad 2 repeatedly crashes without fail when I attempt to insert a photo. Any ideas. Tried restarting app and iPad, and reinstalling still crashes.

 
Replies
  • Currently Being Moderated
    May 26, 2012 10:33 PM   in reply to marko49

    Hi,

     

    We apologize for the inconvenience. Can you please provide some more info to us so that we can narrow down the issue:

    Is this happening for all images in your camera roll or a specific one? If its happening with a specific image can you please send that image to chandna <at> adobe <dot> com. We will use the image only for debugging purpose.

    Also, are you able to import images using camera directly or through other import options such as flickr and google or the creative cloud.

     

    Thanks

    Sandeep

    Adobe collage team.

     
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  • Currently Being Moderated
    May 28, 2012 5:32 AM   in reply to marko49

    Hi,

     

    Can you please provide some more information so that we can narrow down the issue:

     

    - How many albums do you have in your photo library, can you send me the names of your albums at chandna <at> adobe <dot> com (this is just for debugging purpose)

    - How many photos do you have in your library approximately, and are your photos mostly clicked from iPad camera, synced via iTunes or saved via Safari on iPad?

    - In which language is your iPad/collage running?

     

    Thanks,

    Sandeep

    Adobe Collage Team

     
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  • Currently Being Moderated
    May 31, 2012 3:58 PM   in reply to marko49

    Hi Marko,

    One way that you can help us find the root of this problem is to send us the crash report that is generated when this happen.

     

    First sync your device with iTunes, then do the following to locate the crash log:

     

    If you are using iTunes on Mac OS X, then you can find the crash report in the following location:

    ~/Library/Logs/CrashReporter/MobileDevice/<your iDevice’s name>/

    Look for a crash log that contains "Collage" in its file name. Pick the log that was generated at the time when you observed the camera roll crash.

     

    On Windows XP, the location is:

         C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter/<your iDevice’s name>

    On Windows Vista and Windows 7, the location is:

         C:\Users\<USERNAME>\AppData\Roaming\Applecomputer\Logs\CrashReporter/ MobileDevice\<your iDevice’s name>\

     

    Send the crash log to jsbache "at" adobe.com

    Thank you for your help

     
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  • Currently Being Moderated
    Sep 18, 2012 10:09 PM   in reply to marko49

    Was this resolved? I'm having the same problem, tried everything you tried.

     
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