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InDesign CS6 crashes during PDF export

May 31, 2012 1:06 PM

Tags: #pdf #mac #export #indesign #cs6 #crash_when_exporting

I have been attempting to export a magazine design to PDF using the dialogue in InDesign CS6 (for Mac). The PDF gets to around 90% in the background tasks panel and crashes every time. I have removed preferences, reinstalled InDesign, upgraded to Suitcase Fusion 4 and am still having problems. I have even tried printing as a .ps file and it crashes during that as well. A few weeks ago I had a similar problem but found that I was opening CS5 .indd files and not resaving them as CS6 .indd files before exporting. Once I resaved/renamed them in CS6 it appeared to fix the problem. Now I can't seem to fix this one. I have exported other files and it works fine. I even packaged the .idml file and a colleague of mine opened it up in CS5.5 and was able to export it. I thought it might have something to do with corrupt fonts but I disabled all fonts and still couldn't get it to export. Any help or advice would be much appreciated as I am on a deadline. Here is the code from my latest crash report: http://pastebin.com/mRCLsYti

 
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  • Currently Being Moderated
    May 31, 2012 3:22 PM   in reply to amartindesign

    My best guess would be a bad font but I have nothing concrete to back it up.

     
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  • John Hawkinson
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    May 31, 2012 3:35 PM   in reply to Larry G. Schneider

    Yeah, I'd agree. CoolType is a font rendering technology. Remove all non-system fonts, try again...

     
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  • Currently Being Moderated
    May 31, 2012 4:29 PM   in reply to amartindesign

    Does removing the suitcase plugin from the Plugins folder change any of the behavior?

     
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  • Currently Being Moderated
    May 31, 2012 4:58 PM   in reply to amartindesign

    How does it behave in safeboot? http://support.apple.com/kb/HT1455

     
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  • John Hawkinson
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    May 31, 2012 6:18 PM   in reply to amartindesign

    Hmm.

     

     

    I deactivated all fonts and attempted to export directly from InDesign and it crashed again. However, this time when I also tried to print to .ps and selected download "none" in the Graphics/Fonts dialogue box, the postscript saved and it worked flawlessly making the PDF in Distiller.

    Well, if you deactivated "all fonts," then why didn't you have a problem when you produced the PDF? Are you sure the problem isn't one of the fonts you're using in the document? Do you have fonts in a Document Fonts folder, also?

     
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  • John Hawkinson
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    May 31, 2012 6:30 PM   in reply to amartindesign

    Well, easier to rename the folder rather than delete it...

     
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  • John Hawkinson
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    May 31, 2012 6:35 PM   in reply to amartindesign

    Please actually remove the plugin from /Applications/Adobe InDesign CS6/Plugins

     
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  • John Hawkinson
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    May 31, 2012 6:54 PM   in reply to amartindesign

    Those are all folders...

    but usually the autoactivation plugin is installed in the Font Activation/

    folder. Maybe you don't have it installed though...I guess that's esp.

    plausible since CS6 came out recently and the older version would

    not have been compatible, and I don't know if you have (or if Extensis even ships!) a CS6 version.

     

     

    Well, if it's a corrupt font in an ad, well... Delete half the pages,

    export, see if you find the problem. Lather rinse repeat...

    Do this work on a copyof your file of course.

     
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  • John Hawkinson
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    May 31, 2012 7:43 PM   in reply to amartindesign

    Well, yes and no.

    Perhaps we have a subtle form of corruption that only CS6 is sensitive to?

    Or perhaps one of the problem fonts is a system font on your system.

     

    It would be best if you sent it to a colleague with CS6 and CS5.5 and that person were to determine whether they had differential results between the two.

     

    I would really start divide-and-conquer on your document.

     

     

    Just to be clear, you have a workable solution so you're not up against tight deadline pressure anymore, correct?

     
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  • John Hawkinson
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    May 31, 2012 9:36 PM   in reply to amartindesign

    It's rather strange that you want it in spreads. Are you sure your printer wants that?

    Anyhow, you should be able to add crop marks in Acrobat.

     
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  • Currently Being Moderated
    Jun 1, 2012 8:15 AM   in reply to amartindesign

    To show client spread view with  PDF of single pages, you could change the "Layout View" in Acrobat Pro. Go to "Document Properties", "Initial View" and choose "Two-Up (Cover Page)" in "Layout View". Then save the document. Your client should open the file in Adobe Reader 8 (?) and above…

     

    Don't do that with an PDF/X; otherwise you will break the /X-specifications.

     

    Uwe

     
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  • Currently Being Moderated
    Jun 1, 2012 12:07 PM   in reply to amartindesign

    What verion of Suitcase are you using? Do you have the latest patch?

     

    I think you said there was no plugin yet for CS6, but it would be worth your while to make sure there is nothing from Extensis in your plugins folders.

     
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  • John Hawkinson
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    Jun 1, 2012 4:35 PM   in reply to amartindesign

    Well, hopefully you won't let them off the hook. I mean, a corrupt PDF shouldn't crash ID, it should detect it and tell you what happened.

    Anyhow, glad you got there. I feel dumb for not suggesting you create PDFs of subsets of your document (go by halves), though it should have been equivalent to deleting half the pages (though a bit faster).

     

    Have a great weekend.

     
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  • Currently Being Moderated
    Jun 17, 2012 6:35 PM   in reply to amartindesign

    I'm having the exact same problems in CS6, it dies every time trying to export a magazine at 97%.  Guess I'll try one page at a time to see where it's dying.

     
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  • Currently Being Moderated
    Jun 17, 2012 6:57 PM   in reply to Andrew Burwell

    Turned out my issue was also a bad PDF ad.

     
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  • Currently Being Moderated
    Jun 21, 2012 9:04 AM   in reply to amartindesign

    I'm having crashes, multiple, and can't see to get a PDF no matter what I do. Adobe Presets crash, export crashes, Printing crashes, etc.
    It appears that when a "warning" windows tries to open, like when you're packaging and it says "warning, something something something is kinda wrong", it crashed.

    EVERY FREAKIN TIME!

    I'm on Lion, but this doesn't seem like an easy work around.

     

    Discuss...

     
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  • John Hawkinson
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    Jun 21, 2012 9:08 AM   in reply to Encryptics-Graphcs

    Encryptics-Graphcs wrote:

     

    I'm having crashes, multiple, and can't see to get a PDF no matter what I do. Adobe Presets crash, export crashes, Printing crashes, etc.

    Post a crash report to http://pastebin.com/ and post a link here.

     
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  • Currently Being Moderated
    Jun 21, 2012 9:16 AM   in reply to John Hawkinson
     
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  • John Hawkinson
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    Jun 21, 2012 9:32 AM   in reply to Encryptics-Graphcs

    Unfortunately the stack in the crash report is corrupt and useless:

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   ???                                0xac494630 _XHNDL_trapback_instruction + 0

    1   ???                                0xffffffff 0 + 4294967295

     

     

    Has this ever worked? I would try a reinstall.

     
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  • Currently Being Moderated
    Jun 21, 2012 9:37 AM   in reply to John Hawkinson

    There's another thread about crashing and warning dialogs at http://forums.adobe.com/message/4510734 that seems to suggest there's a bug and offers a possible way to get your work done.

     
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  • Currently Being Moderated
    Jun 21, 2012 11:53 AM   in reply to Peter Spier

    That helped with the page removal.

     

    The crashes are still there on a reinstall. I downloaded the suite though, so I'm redownloading it to see if that is the issue.

     
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  • Currently Being Moderated
    Jun 21, 2012 12:22 PM   in reply to Encryptics-Graphcs

    Have you tired disabling background export? Here is how to do it:

    http://indesignsecrets.com/a-new-workaround-for-that-pesky-background- export-issue.php

     

    Or download script from here:

    http://tomaxxi.com/downloads/

    and scroll down to "Control Background Export".

     

    Hope that helps.

     

    --

    Marijan (tomaxxi)

    http://tomaxxi.com

     
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  • Currently Being Moderated
    Jun 22, 2012 10:18 AM   in reply to Marijan Tompa

    I'm also not able to create PDF files from the new CS6 InDesign. Also not able to create a package. Both cases crash InDesign.

     
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  • Currently Being Moderated
    Jun 22, 2012 10:33 AM   in reply to Todd H&M

    HERE'S what I have figured out from talking to tech support:

    (I'm on a Mac)

    - First, close all apps, and REBOOT. I know, I'm just telling you what I did.

    - From the "finder" menus at the top, choose "GO" and hold down the "Option" key to choose the "Library" folder.

    - Next, go into the "Preferences" folder...

    - Then into the "Adobe InDesign" folder.

    - Copy the version (8) folder to your desktop.

    - Now, open up InDesign, create a new doc., and see if it goes to PDF.

     

    I figured out that if ANYTHING was RGB, or gives InDesign a reason to show you a "warning" window, it will crash. I had to alter some files, and even save them down to CS5 settings so they'd stop causing issues.

    Eventually I got it to work.

     

    Adobe REALLY needs to remedy this, I don't understand how they can release a brand new version where a program crashes like this. I'm disappointed, and wish my employer hadn't purchased this version. 5(.5) was fine.

    Adobe, fix it.

     
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