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bazcurtis
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Auto update issues, no scheduled task.

May 25, 2012 9:08 AM

Tags: #flash #autoupdate #mms.cfg

Hi,

 

I have sucessfully rolled out Flash 228 via Group Policy with the MSI package. That worked a treat. I also pushed out the mms file.

 

AutoUpdateDisable=0

SilentAutoUpdateEnable=1

AutoUpdateInterval=0

 

The issue I have is, it isn't updating. The update service has been installed, but not schedule task has been made.

 

Anyone got any ideas?

 

Best wishes

 

 

Michael

 
Replies
  • Chris Campbell
    9,452 posts
    May 4, 2010
    Currently Being Moderated
    May 25, 2012 4:17 PM   in reply to bazcurtis

    Hi Michael,

    I'd be happy to help look into this.  Can you post your Flash installer log?

     

    Where do I find the Flash Player installation log on Windows?

     

    Thanks,

    Chris

     
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  • Chris Campbell
    9,452 posts
    May 4, 2010
    Currently Being Moderated
    May 29, 2012 5:37 PM   in reply to bazcurtis

    Thanks Michael.  Unfortunately I forgot to have you enable SilentAutoUpdateVerboseLogging=1 in your mms.cfg file.  Would you mind doing that, give it a couple hours then post another log?

     

    Thanks,
    Chris

     
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  • Chris Campbell
    9,452 posts
    May 4, 2010
    Currently Being Moderated
    May 30, 2012 4:30 PM   in reply to bazcurtis

    The scheduled task should be added regardless of the mms.cfg setting.  I'll see if the installer folks can take a look at your initial log.

     

    Chris

     
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  • Currently Being Moderated
    May 31, 2012 10:17 AM   in reply to bazcurtis

    Hi Michael,

     

    Could you please add the FlashInstall.log file from the 32-bit location as well? This will allow us to isolate the issue. You can find it at C:\Windows\SysWOW64\Macromed\Flash.

     

    Stephen

     
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  • Currently Being Moderated
    Jun 1, 2012 1:13 AM   in reply to Stephen Pohl

    Hi,

     

    i have a similar problem. I installed the 32bit version 11.2.202.228 on a win 7 64bit OS.

    The mms.cfg contains:

     

    AutoUpdateDisable=0

    SilentAutoUpdateEnable=1

    SilentAutoUpdateVerboseLogging=1

    AutoUpdateInterval=0

     

    But flashplayer won't update on its own. The Flashinstall.log shows this:

     

    =O====== M/11.2.202.228 2012-05-31+08-06-41.359 ========

    0000 [I] 00000010 "C:\Users\Test\AppData\Local\Temp\InstallPlugin.exe" -install -msi

    0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0002 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0003 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0004 [W] 00001036 Software\Opera Software/Plugin Path 2

    0005 [W] 00001036 Software\Opera Software/Plugin Path 2

    0006 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_228.dll

    0007 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_228_Plugin.ex e

    0008 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash

    0009 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0010 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

    0011 [W] 00001102

    0012 [W] 00001106

    =X====== M/11.2.202.228 2012-05-31+08-06-44.124 ========

     

    =O====== M/11.2.202.228 2012-05-31+08-07-37.606 ========

    0000 [I] 00000010 "C:\Users\Test\AppData\Local\Temp\InstallAX.exe" -install -msi

    0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

    0002 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0003 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_2_202_228.ocx

    0004 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_228_ActiveX.e xe

    0005 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_228_ActiveX.d ll

    0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0007 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

    0008 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

    0009 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

    0010 [W] 00001106

    0011 [W] 00001106

    0012 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

    =X====== M/11.2.202.228 2012-05-31+08-07-42.418 ========

     

    2012-6-1+6-11-5.777 [info] 1614

    2012-6-1+6-11-11.652 [info] 1615

    2012-6-1+6-11-11.824 [info] 1618

    2012-6-1+6-11-11.839 [info] 1619 1063

    2012-6-1+6-11-11.871 [info] 1614

    2012-6-1+6-11-11.871 [info] 1615

    2012-6-1+6-11-11.871 [info] 1618

    2012-6-1+6-11-11.886 [info] 1608

    2012-6-1+6-11-11.886 [info] 1604

    2012-6-1+6-11-11.949 [warning] 1403 12007

    2012-6-1+6-11-11.996 [warning] 1407 183

    2012-6-1+6-11-11.996 [warning] 1408

    2012-6-1+6-11-13.402 [info] 1626

    2012-6-1+6-11-13.417 [info] 1612

    2012-6-1+6-11-13.417 [info] 1621

    2012-6-1+6-11-13.417 [info] 1620

    2012-6-1+7-11-8.362 [info] 1614

    2012-6-1+7-11-10.3 [info] 1615

    2012-6-1+7-11-10.284 [info] 1618

    2012-6-1+7-11-10.503 [info] 1619 1063

    2012-6-1+7-11-11.393 [info] 1614

    2012-6-1+7-11-11.393 [info] 1615

    2012-6-1+7-11-11.393 [info] 1618

    2012-6-1+7-11-11.393 [info] 1608

    2012-6-1+7-11-11.425 [warning] 1403 12007

    2012-6-1+7-11-11.425 [warning] 1407 183

    2012-6-1+7-11-11.425 [warning] 1408

    2012-6-1+7-11-11.925 [info] 1604

    2012-6-1+7-11-14.831 [info] 1626

    2012-6-1+7-11-14.831 [info] 1612

    2012-6-1+7-11-14.846 [info] 1621

    2012-6-1+7-11-14.846 [info] 1620

     

    Any Ideas?

     

    Martin

     
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  • Currently Being Moderated
    Jun 1, 2012 10:37 AM   in reply to AtosHille

    Hi Martin,

     

    Your log shows that the Background Updater is successfully starting up and attempting to check for updates. However, your system doesn't seem to be able to connect to Adobe's backend. Please make sure that you permit connections to port 80 on fpdownload2.macromedia.com and port 443 on fpdownload.macromedia.com.

     

    To run a quick check, please open a web browser and try connecting to the following URLs:

    https://fpdownload.macromedia.com/pub/flashplayer/update/current/sau/1 1/xml/version.xml

    http://fpdownload2.macromedia.com/pub/flashplayer/update/current/sau/1 1/install/install_all_win_pl_sgn.z

     

    If you want to continue restricting access to these ports/domains, you might want to consider hosting updates to Flash Player on your internal network instead. You can refer to my blog post here for instructions on how to set this up.

     

    -Stephen

     
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  • Currently Being Moderated
    Jun 1, 2012 10:44 AM   in reply to bazcurtis

    Hi Michael,

     

    On a 64-bit Windows system, you will want to place your mms.cfg file in:

    C:\Windows\SysWOW64\Macromed\Flash

     

    An mms.cfg file that is placed in C:\Windows\System32\Macromed\Flash will be ignored on 64-bit Windows. If there is one there, feel free to remove it to avoid confusion in the future. It has no bearing on the installers, updaters, or Flash Player itself. Only on 32-bit Windows systems will the mms.cfg be placed in C:\Windows\System32\Macromed\Flash.

     

    Your log shows that you successfully connected to the Adobe backend and that the Background Updater attempted to download the updates. However, the download and verification of the updates failed. Please make sure that you can connect to the following URLs from a web browser on the affected system (and that you don't get a 404 or similar error):

    http://fpdownload2.macromedia.com/pub/flashplayer/update/current/sau/1 1/install/install_all_win_pl_sgn.z

    http://fpdownload2.macromedia.com/pub/flashplayer/update/current/sau/1 1/install/install_all_win_ax_sgn.z

     

    -Stephen

     
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  • Currently Being Moderated
    Jun 5, 2012 3:27 AM   in reply to Stephen Pohl

    Hi Stephen,

     

    thanks for the quick reply!

    Both Links are reachable.

    We have a internet security program called webwasher (McAfee) running, I've made a request to make sure, that the links are not blocked in any way, but have not got an answer yet.

     

    Martin

     
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  • Currently Being Moderated
    Jun 13, 2012 10:31 AM   in reply to bazcurtis

    Hi Michael,

     

    Which version of Flash Player do you have installed, and which version do you expect to be updated to?

     

    Thanks,

    Stephen

     
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  • Currently Being Moderated
    Jun 15, 2012 3:25 PM   in reply to bazcurtis

    Hi Michael,

     

    It would be great if you could send us your latest FlashInstall.log. This would help us identify where this is still failing. This still appears to be a connection problem, maybe to the installers this time.

     

    Thanks,

    Stephen

     
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  • Currently Being Moderated
    Jun 21, 2012 10:24 AM   in reply to bazcurtis

    Hi Michael,

     

    Yes, Flash Player on Mac now supports the Background Updater as of version 11.3.

     

    -Stephen

     
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  • Currently Being Moderated
    Jun 21, 2012 10:27 AM   in reply to bazcurtis

    Hi Michael,

     

    This seems to be due to the fact that the release of 11.3 was a scheduled release. For scheduled releases, the current Adobe policy intends to notify users of the update for a period of time (currently 30 days) before updating automatically. More info can be found here: http://helpx.adobe.com/flash-player/kb/flash-player-background-updates .html

     

    -Stephen

     
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  • Currently Being Moderated
    Jun 21, 2012 5:35 PM   in reply to Stephen Pohl

    What about the latest release 11.3.300.262 ?

     
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