My Acrobat Pro 10.1.3 is crashing when trying to open it in an application a second time. Please find the error details below
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 10.1.3.23
Application Timestamp: 4f7bc871
Fault Module Name: Acrobat.dll
Fault Module Version: 10.1.3.23
Fault Module Timestamp: 4f7bd9b8
Exception Code: c0000005
Exception Offset: 000d61eb
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
The issue started after updating from Adobe Acrobat Pro X to Acrobat 10.1.2. Please note that this happens in Windows 7
The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) is the error that is thrown back by the acrobat.exe
Any directions to how to solve this issue will be largly appreciated.
Kindly create and share the crash dump next time you see a crash.
Steps to create Crash Dump:
1) As soon as Acrobat crashes, open Task Manager.
2) Go to Processes tab and select Acrobat.exe process.
3) Right Click on the Acrobat process and select Create Dump File.
4) Compress and share the dump file created via some file sharing server.
Hi VKP1,
The issue is still under investigation.
Meanwhile, I want to confirm the exact steps to reproduce the issue. The crash occurs when you -
a) open a pdf file in Acrobat, close it and again open a pdf.
or
b) open a pdf file in Acrobat and then open another pdf
And you have seen this issue since your Acrobat was updated to 10.1.2. Before that there was no problem. Right?
Hi VKP1,
Such basic scenario should not crash. These things are thoroughly tested.
Therefore I believe something is wrong with your Acrobat installation.
Try repairing your Acrobat from Control Panel->Programs or Uninstall and Reinstall it. (Make sure you have "Full Access" permissions on your installation directory.)
Hi VKP1,
The steps you mentioned are very basic and always thoroughly tested. Hence I was not able to reproduce the issue at my end.
But as you have now said that this is happening only in some external application and not in Acrobat, one thing we can be sure of is that the problem lies in way this external application is handling Acrobat.
Which application is this and how are you opening pdf in it?
Hi vamalik,
We are opening pdf inside a window's Group Box control using
oAVDoc.OpenInWindowEx(pDFPath, hwnd.ToInt32(),,1, 1, 0, 1, 2, 0, 0, 0)
The pdf is openeing when we load for the first time.
Second time it is throwing error.
This was working finr from Acrobat 7 till 10.1. This error started happening after the acrobat was updated to 10.1.2
We can prevent this from happening in 10.1.2 by killing the acrobat process. But this will stop all the acrobat opened outside the application
Please advise
I am also experiencing this repeated APPCRASH, under different circumstance: after I open an existing pdf and then try to add pages after from my scanner. As the previous poster stated, this problem only started to occur after 10.1.2 update. I can reproduce this error at will. No other app is open on the desktop. I have used the repair installation feature several times on my Win7 Ultimate 64 desktop PC (which reports NO other issues or crashed except for Acrobat).
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 10.1.3.23
Application Timestamp: 4f7bc871
Fault Module Name: Acrobat.dll
Fault Module Version: 10.1.3.23
Fault Module Timestamp: 4f7bd9b8
Exception Code: c0000005
Exception Offset: 00212f27
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
==================================================
Process File : Acrobat.exe
Event Name : Stopped working
Event Time : 5/31/2012 9:19:53 AM
User Name : Bruce Ades
Exception Code : 0xc0000005
Exception Offset : 0x00212f27
Fault Module Name : Acrobat.dll
Fault Module Version: 10.1.3.23
Process Path : G:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Report File Size : 23,452
Report File Path : C:\Users\Bruce Ades\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrob at.exe_12b3ee9094c52bbc526a25ffdc491d578263835_1034ae88\Report.wer
==================================================
Hi Futhermucker,
Kindly create and share the crash dump next time you see a crash.
Steps to create Crash Dump:
1) As soon as Acrobat crashes, open Task Manager.
2) Go to Processes tab and select Acrobat.exe process.
3) Right Click on the Acrobat process and select Create Dump File.
4) Compress and share the dump file created via some file sharing server.
Hi
Here it is. Crashed while trying to append an existing Acrobat file with a new doc scan.
Only 7 days to download from now. Help appreciated. I had no idea these dmp files
were so big. FYI: I have MS Visual Studio Debugger and it could not debug the crash.
http://wikisend.com/download/928000/Acrobat Crash Dump File.zipx
FM
I am getting an error as well... running Acrobat 10.1.3 on Windows 64bit machine. I also am repeatedly getting the Adobe Sofware License Agreement and I can't get it to stop showing up. I tried repairing my installation but to no avail... please help. If I click on the dump file as soon as Acrobat crashes it will not let me copy it saying the handle is invalid. The process actually gets shut down... over and over and over and over. I will click accept on the Agreement and it opens up Acrobat then it recycles - shuts me down then opens it up again. Please help!
Try disabling "protected mode" under preferences...general...application startup. I had exactly the same problem and this seems to have fixed it.
Adobe: thanks for nothing. Pretty sad that in 15 minutes of experimentation I seem to have already discovered and published more useful information than you've managed in 2 months.
North America
Europe, Middle East and Africa
Asia Pacific