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nokadota
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Windows 8 64-bit + Adobe Application Manager

Jun 1, 2012 7:10 AM

Tags: #cs6 #creative_cloud #application_manager #windows_8

I updated my computer to Windows 8 last night/this morning and erased all of my apps. Everytime I try to start the Adobe Application Manager, I get "Download error. Press retry to try again or contact customer support. (403)"

 

Is this a common error with an awesome fix?

1670 Views   11 Replies   Latest reply: Tundarum, Jun 2, 2012 2:19 PM
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  • MichaelKazlow
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    1. MichaelKazlow,
    Jun 1, 2012 7:58 AM   in reply to nokadota
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    Don't know, but Windows 8 is beta-software. Officially unsupported by Adobe. But perhaps those who have been playing with Windows 8 like you will have some ideas to help.

     
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  • Tundarum
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    2. Tundarum,
    Jun 1, 2012 8:53 AM   in reply to nokadota
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    Started receiving same error this morning...haven't changed a thing on my computer. I'll download and install full version of AAM and see if problem is resolved. This same error started without any changes to my Windows 7 Ultimate pc.

     
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  • Mylenium
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    3. Mylenium,
    Jun 1, 2012 9:00 AM   in reply to nokadota
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    Probably something to do with network configuration. I'd delete the current network config and let Windows configure a new one or do so manually....

     

    Mylenium

     
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  • nokadota
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    4. nokadota,
    Jun 1, 2012 9:14 AM   in reply to Tundarum
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    That's bizarre...I downloaded the full version of AAM as well, and still got the same error. Good luck!

     
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  • nokadota
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    5. nokadota,
    Jun 1, 2012 9:16 AM   in reply to Mylenium
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    I can get online and do everything I was doing yesterday in regards to being on the Internet, so I don't think that's the problem.

     

    I am currently getting around this little issue by installing each product (Photoshop, Premiere Pro, etc) individually, with Adobe's Download Assistant. Photoshop finished and was working perfectly (aside from video driver problems, but that's Win8, not Adobe). I will update again when everything's finished and I perform a restart.

     
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  • Tundarum
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    6. Tundarum,
    Jun 1, 2012 10:12 AM   in reply to nokadota
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    Just got off phone with Adobe tech support...they are aware of the problem and hope to have it fixed very soon.  I assumed the problem was at their end cuz all my network connections and firewall settings are correct.

     
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  • nokadota
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    7. nokadota,
    Jun 1, 2012 10:19 AM   in reply to Tundarum
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    Cool, I will close this thread then. I found a similar thread with an issue with AAM with the same fix I came up with / http://forums.adobe.com/message/4401840 (skip the Manager and install trials).

     
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  • Tundarum
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    8. Tundarum,
    Jun 1, 2012 10:31 AM   in reply to nokadota
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    Install trials was the same advice I was given. Have a great weekend.

     
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  • nokadota
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    9. nokadota,
    Jun 1, 2012 10:34 AM   in reply to Tundarum
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    Likewise!

     
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  • Jeff A Wright
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    10. Jeff A Wright,
    Jun 2, 2012 1:02 PM   in reply to nokadota
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    We are still investigating the 403 error.  Please try the solutions currently listed in Download error 403 launching AAM | CCM - http://helpx.adobe.com/creative-cloud/kb/download-error-403-launching- aam.html.

     
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  • Tundarum
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    11. Tundarum,
    Jun 2, 2012 2:19 PM   in reply to Jeff A Wright
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    As of early this morning, no longer getting 403 error...AAM working fine. Thank you for CCM link...I will apply AAM 6.1.

     
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